Program Manager, Cubic3

• We are looking for an experienced Program Manager who is comfortable working in a fast-paced, highly flexible and innovative environment, with a passion for excellent customer experience
• You will have a proven track record in exceptional client-facing Program Management skills, with the ability to own a Program from start to finish
• You will have experience of managing Programs with multiple contributing Project Managers, and of coordinating & aggregating Project Manager outputs
• With a strategic & structured approach to Program Management, you will have the ability to communicate successfully and succinctly to internal stakeholders and external clients at all levels, building credible relationships with senior managers, heads of department, and C-suite executives
• You will have an understanding of customer needs and how to deliver excellent customer experience
• You will work well under pressure, with a proven ability to manage time and budget restrictions
• You will be a self-starter, who is intellectually curious and comfortable navigating ambiguity
• Minimum 8 years’ experience in a customer-facing Program/Project Management role
• Minimum 4 years has been in a Program Manager role with responsibility for overall Program Delivery of multiple related Projects led by other Project Managers
• Minimum 2 years’ people management experience
• Strong ownership, communication, interpersonal, and cross-functional Program Management skills
• Excellent influencing and negotiating skills and experience engaging with stakeholders at team and management levels, both internally and with external customers/partners
• Exceptional attention to detail
• Excellent data-driven analytical and problem-solving abilities
• Sound judgment & decision-making skills, and proven commercial awareness
• The ability to work & adapt to a growing & scaling environment
• Strong people leadership and management skills
• Ability to work well in a team environment
• Experience working with remote/geographically distributed teams
• Fluent English – written and spoken

Desirable

• Ownership & successful delivery of Global Programs comprised of multiple large-scale aggregated related projects, through effective customer management, Program governance, tracking & reporting
• Being accountable as the Program’s single point of contact with responsibility for the overall integrity and coherence of the Program
• Leading, supporting and coaching Project Managers in the resolution of project issues and application of best Project Management practices for the Program
• Management of inter-dependencies between projects within the Program
• Management & negotiation of deadlines, budgets, resources and priorities across the individual Project workstreams, to align with the Program's overall target outcome
• Negotiating necessary trade-offs between business targets and individual project performance within the Program, driving innovative ways to solve or pre-empt problems
• Being the client facing representative at the Program level, working to optimise the customer engagement model, build trusted relationships and manage customer expectations with appropriate levels of transparency
• Oversight of Program & Project issues, risks, assumptions & dependencies
• Defining & tracking appropriate cumulative Program-level KPIs across the multiple projects to facilitate full monitoring, tracking, risk assessment and prioritisation decisions
• Providing insightful Program Summary Status/KPI Reports for internal and external stakeholders
• Driving Customer Relationship Management, fostering key stakeholder relationships and day-to-day client interactions, seeking opportunities to increase customer satisfaction with the Program
• Providing leadership and support to cross-functional delivery teams, interacting with internal Resource owners, Product Management, Stakeholders, Project Managers and other Program Managers
• Implementing best practice Program Management & Communication frameworks incorporating structures, standards, processes, documentation and reporting to facilitate quality decision-making and on-time/on-budget Program delivery
• Overseeing governance and compliance of all projects within the Program, ensuring project plans, specifications, roles, responsibilities and all necessary communications / documents are defined and completed to the required standard
• Thinking and acting in the wider context and strategic interests of Cubic³, considering multi-dimensional impacts beyond the near-term delivery dates of individual projects, and being concerned with the health and effectiveness of the Program over the long term
• Contributing to ongoing development of Cubic³’s PMO standards, processes & best practices for Program Governance