Accounts Team Manager, OpenTable
$115-125k
+ Annual cash bonus
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
$115-125k
+ Annual cash bonus
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- This role requires a proactive leader who can challenge current thinking, cultivate innovation, and get results
- Confirmed experience running and managing a team, with a strong focus on team development and performance optimization
- 3+years of demonstrated ability in a customer-facing role, ideally within or serving the restaurant industry
- Experience with customer relationship management and revenue growth, including upselling, cross-selling, and retention strategies
- Strong multitasking and prioritization skills, with a focus on time management and organization
- Consistent track record of organizational change aimed at bringing tenured team members along in a positive manner
- Excellent communication, leadership, and negotiation skills, with the ability to make data-driven decisions
- Proficiency in Google Suite, Salesforce, and PreSet or similar data management tools
- Self-motivated, with the ability to thrive under pressure and achieve results in a fast-paced, goal-oriented environment
What the job involves
- Reporting to the District Director of the Northeast, this position develops a team of Account Managers to achieve their goals focused on customer retention and revenue growth within their assigned markets, including team members in Boston, Philadelphia, Baltimore, Washington DC and Chicago,
- You will play a crucial role in developing your team, optimizing performance, and ensuring each member has the leadership and resources needed to excel
- By understanding local market conditions and challenges, you will support your team in finding opportunities to increase retention and grow revenue
- Retention and Revenue Growth:
- Lead the team to consistently meet and exceed customer retention goals, identifying strategies to improve customer satisfaction and loyalty
- Drive revenue growth by implementing strategies that align with customer needs and the local market landscape
- Collaborate with cross-functional teams to implement retention initiatives and product enhancements that support customer needs and chip in to revenue growth
- Strategic and Operational Excellence:
- Be responsible for territory management and ensure your team maintains a strategic approach to account planning, business updates, customer interactions, and market awareness
- Lead the team in increasing adoption of all OpenTable products and offerings, (e.g., product enhancements, product upsells, marketing services, and experiences)
- Encourage innovation and a solutions-oriented approach, enabling the team to optimally address customer challenges
- Stay current on industry trends, organizational initiatives, and company vision, ensuring your team is equipped with the knowledge and tools to succeed
- Share insights, successes, and standard methodologies across the broader sales and restaurant relations leadership team to drive organizational growth
- Process Improvement and Standardization:
- Develop and implement processes to streamline team operations and drive consistency across the team
- Partner with sales and leadership to chip in to the development and delivery of training programs that enhance team capabilities and knowledge
- Monitor team performance and operational metrics to identify areas for improvement, implementing adjustments as necessary to achieve desired outcomes
- Team Leadership and Development:
- Recruit, train, and onboard new team members, providing a thorough and engaging introduction to the company and its objectives
- Conduct regular performance discussion and provide consistent, actionable feedback
- Champion a positive, collaborative team environment
- Act as a coach and mentor to your team, ensuring they have the skills and knowledge to drive both personal and organizational growth
- Travel & Market Engagement:
- Represent the team in territory-wide meetings, providing feedback and insights that give to overall team and company goals
- Travel 10-30% of the time to meet with customers, attend meetings, and support your team in the field, based on local market requirements
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
People progressing
Joined as a Project Coordinator. Promoted to Lead Project Coordinator after 2 years. Then promoted again to Project Coordinator Manager after 2 years. Now is Director of Global Sales & Services.
Salary benchmarks
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