Lead Workstation & Support, Deezer
Office located in Rue de Calais, Paris
Audio streaming platform
Be an early applicant
Audio streaming platform
1001+ employees
Be an early applicant
Office located in Rue de Calais, Paris
1001+ employees
Company mission
Connecting fans with artists and creating ways for people to live the music.
Role
Who you are
- 7+ years in IT support & workstation management with proven multi-project leadership (5-10 simultaneous projects)
- Technology migration experience: Collaboration tools, meeting rooms, MDM, ticketing systems
- Technical team leadership with "player-coach" approach (hands-on + management)
- Critical Technical Skills
- Workstation & MDM mastery: JAMF (macOS), Intune (Windows), GLPI, multi-OS (incl. Linux), Active Directory
- Collaborative tools expertise: Atlassian (JSM advanced config, Confluence admin), Google Workspace (Meet/Rooms/Voice admin), Monday, Miro
- ITSM & Automation: Deep ITSM knowledge, Zapier/workflow automation, scripting (bash, PowerShell, Python)
- Meeting rooms & KPIs: Video conferencing systems (Zoom, Google Meet, Cisco/Poly), data-driven KPI tracking and optimization
- "Doer" mindset with resilience: Hands-on technical intervention, stress management, excellence in prioritization under pressure
- Data-driven & results-oriented: Systematic KPI exploitation, measurable impact focus (ROI, satisfaction), proactive problem-solving
- Strong communication & team development: Clear stakeholder management, mentoring, adaptability to rapid tech changes (AI, automation)
- At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more!
What the job involves
- Team Leadership & Operational Excellence (Player-Coach)
- Lead the Support & Workstation team with hands-on approach: facilitate agile rituals, coordinate roadmap vs. recurring support priorities, define and track operational KPIs, develop team skills on new technologies
- Workstation & Fleet Management (JAMF/Intune/Linux)
- Manage multi-OS fleet (macOS, Windows, Linux): deploy security blueprints, optimize MDM policies, improve data quality, handle Level 2/3 incidents, manage complete equipment lifecycle and on/offboarding processes
- Collaborative Tools Administration (Atlassian, Google Workspace, Monday, Miro)
- Administrate Atlassian suite (JSM, Confluence) and Google Workspace (Meet, Rooms, Voice, Admin Console), manage Monday/Miro, lead critical migrations (Monday US→EU, Miro→Confluence, Zoom→Google Meet)
- Tools Governance & Cost Optimization
- Maintain visibility on all SAAS tools, optimize licenses and reduce costs, manage vendor relationships, deploy governance tool (Torii/Trelica), ensure compliance and security policies
- Support Automation & AI Integration (Dust, Zapier)
- Deploy Dust AI for intelligent ticket categorization and routing (Q1-Q4), create automated Zapier workflows, industrialize automation to reduce manual tasks and improve efficiency
- Strategic Projects & Meeting Room Modernization
- Lead 2026 roadmap projects: Google Meet/Rooms/Voice deployment, meeting room hardware migration (Cisco→Poly), London office move support, exploit KPIs for continuous improvement and TCO calculation
Our take
Deezer is a global music-streaming platform built to help people connect with the music they love. Listeners can explore millions of tracks, discover new artists, and enjoy features like Flow, curated playlists, and interactive tools such as Music Quiz and Shaker.
The company operates in a crowded market dominated by giants like SPotify and Apple Music, but it's leaning into personalisation to stand out. Its latest update lets users customise themes, colors, icons and layouts, and gives instant access to their favourite artists, playlists and podcasts through the new Quick Access feature. So, with this approach, it wants to make the app feel more personal in the hopes of appealing to listeners looking for something a bit more tailored.
AI-generated music is another major factor shaping Deezer's direction (and it's a complicated one). Around 50,000 fully AI tracks are uploaded daily, and while many users may be curious, most want them clearly labelled and worry about their impact on real artists. Deezer already detects and labels AI content and keeps it out of recommendations and fraudulent payouts. If it can continue to handle this transparently, AI could become a trust-building advantage rather than a threat for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2018
$186.2m
LATE VC
Jan 2016
$116.4m
SERIES E
Total funding: $550.4m
Company HQ
Saint-Georges, Paris, France
Leadership
Alexis Lanternier
(CEO)Previously co-founded Essor where they served as the President for nearly 4 years. Prior to that, they were an EVP of eCommerce at Walmart Canada.
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