Senior UX Designer, Amazon
AWS Support , Kumo UX
CA$90.5-151.1k
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
CA$90.5-151.1k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- The ideal candidate is comfortable with complexity and solving hard problems
- They have experience in enterprise products and have strong ideation skills, holistic systems thinking, deep attention to detail, with a passion for making difficult tasks into simple delightful experiences
- 8+ years of industry experience as a user experience designer, interaction designer, information architect, or similar design-related role
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Bachelor's degree in design / human-computer interaction (HCI), or equivalent years of experience
- Professional proficiency in high-fidelity mockup and prototyping tools such as Figma or equivalent
- Portfolio of work demonstrating breadth and depth in UX and visual design. This should also include approach and process
Desirable
- Experience with UX design of complex workflows
- Excellent verbal communication and presentation skills for technical and business executives internally and externally
- Experience with design for business and engineering customers
- UX design experience across global markets
- Experience working with enterprise design systems
- Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment
- Experience working with distributed teams
What the job involves
- AWS Kumo is a fast-growing, agile and collaborative team of technologists with diverse backgrounds from all parts of the globe including United States, Canada, South Africa, Australia, and other geographies
- We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges
- We own critical cloud services used by all AWS customers to build, optimize, manage, and operate at scale
- Our broad portfolio of services includes AWS Managed Services (AMS), AWS Health, Trusted Advisor, Well-Architected, re:Post, Recommendations & Insights, Self-service Automation, Support Center, next generation Routing, and more, as well as all the internal tooling used by our global AWS support organization to provide exceptional customer engagement
- Kumo’s product portfolio includes AI/GenAI to build the next generational experiences for customers, predictively recommend solutions and proactively solves customer problems
- We're looking for a talented, passionate User Experience designer to join our team, with specific focus on developing and refining GenAI design solutions for our portfolio products
- In this role, this UX designer will work closely with Product and Engineering partners
- Collaboration and product ownership is essential, as well as being a great communicator, who can tame ambiguity and align with stakeholders
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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