Client Support Engineer, Versana

• 2-5 years of hands-on technical client support with a track record of exemplary customer service
• Knowledge of financial products or experience in a fintech company
• Knowledge of relational databases, ability to write basic SQL queries
• Understanding of SDLC
• Knowledge of Object-oriented programming
• Familiarity with Restful APIs
• Experience with ticketing systems and support workflows
• Willingness, flexibility and commitment required to thrive in a startup environment
• Ability to work effectively in a team setting and be a hands-on team member
• Strong multi-tasking skills to manage cross-functional responsibilities
• Strong verbal and written communication

Desirable

• Versana is looking for an independent, results-driven problem solver who loves working with clients. The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution
• You will represent the company while directly interacting with our top-tier clients and relaying their feedback to our product and technology teams to drive our development efforts. You are a team player who thinks outside the box and commits to solid processes, from monitoring production issues to delivering a best-in-class client experience
• Maintain subject matter expertise in syndicated loans and our platform
• Troubleshoot complex issues that span multiple technologies
• Own and manage client issues throughout its support lifecycle
• Collaborate with internal teams to resolve client issues
• Synthesize client feedback and clearly communicate to internal teams
• Proactively monitor production platform to identify and manage potential platform issues