Executive IT Support Engineer Intern, Okta
12 Week Summer 2026 Internship
The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $26—$26 USD
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $26—$26 USD
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- The ideal candidate will be eager to learn, capable of troubleshooting complex issues, and passionate about working on high-profile projects
- Currently pursuing a bachelor’s degree in Information Technology, Computer Science, or a related field and graduating December 2026 or Spring 2027
- Knowledge of computer systems, hardware, and software troubleshooting
- Basic understanding of networking concepts and security fundamentals
- Familiarity with cloud computing concepts and tools like AWS, Docker, and Terraform is a plus
- Strong communication and customer service skills, with a professional demeanor
- Problem-solving skills with the ability to work autonomously and as part of a team
- Strong work ethic, attention to detail, and the ability to thrive in a fast-paced environment
- Experience with ITSM platforms such as Jira, ServiceNow, or Zendesk (preferred)
- Knowledge of scripting languages (e.g., Python, Bash) and automation tools (preferred)
- Curiosity about AI-powered tools, automation, and how emerging technologies can improve IT operations, support workflows, and the end-user experience
- Comfort experimenting with new tools, learning quickly, and thinking about how processes can be made more efficient, scalable, and intelligent
- Interest in staying up-to-date with evolving IT, cloud, and AI-enabled support trends (preferred)
- At Okta, we celebrate a variety of perspectives and experiences
- We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences
What the job involves
- We’re seeking a dynamic, motivated contributor to join our team at one of our key office locations: San Francisco
- The Premier Support Team at Okta is seeking an Executive IT Support Engineer Intern to assist with providing world-class technical support to our executives and VIP users
- This role offers a unique opportunity to gain hands-on experience in IT operations, executive support, and cloud infrastructure while working closely with experienced IT professionals in a fast-paced, dynamic environment
- If you are passionate about IT, cloud technologies, and customer service, this internship offers hands-on experience with enterprise IT systems, cloud infrastructure, and the opportunity to drive impactful projects
- You’ll gain valuable exposure to executive-level IT operations, mentorship from industry experts, and networking with key professionals
- Executive IT & VIP Support: Support Okta executives, Board members, and their Executive Assistants by troubleshooting hardware, software, identity and access management, and connectivity issues
- Assist with device setup and lifecycle management (MacBooks, iPads, peripherals), and ensure executive readiness for meetings, travel, and high-visibility events
- Help prepare and validate AV, conferencing, and workspace environments for critical meetings and leadership sessions
- Leverage emerging AI-powered support tools to accelerate troubleshooting, surface knowledge, and improve resolution quality
- Premier Support Operations, Escalations & Intelligent Triage: Participate in the Premier Support operating model by assisting with intake, prioritization, and resolution of executive IT requests
- Learn how escalations are handled, how ownership is maintained across issues, and how high-impact problems are resolved quickly with minimal handoffs
- Support the use of AI-assisted workflows for request triage, issue classification, and routing to improve response time and consistency
- AI, Automation & Tooling Initiatives: Collaborate on strategic initiatives focused on AI-enabled support, automation, and next-generation service delivery
- Assist with testing and improving AI-driven tools such as virtual support agents, automated workflows, and intelligent dashboards
- Identify opportunities for AI to reduce manual work, enhance the executive experience, and improve operational efficiency through scripting, automation, or the integration of new technologies
- Testing, Documentation & Knowledge Systems: Create and execute test cases for Premier Support workflows, automation, and AI-enabled tools to ensure reliability, security, and usability
- Develop documentation, including user guides, internal runbooks, FAQs, and knowledge base articles
- Contribute to building scalable, AI-supported knowledge systems that reduce repeat issues, improve first-contact resolution, and enable consistent white-glove service
- Inventory, Logistics & Operational Support: Track IT assets and accessories, assist with device provisioning and redeployment, and support logistics for shipping, returns, and executive travel readiness
- Work within platforms such as Jira and ServiceNow to manage tickets, tasks, and project work while learning how AI and automation can be applied to asset tracking, reporting, and operational workflows
- Internship Capstone Project (AI or Automation-Focused): Lead a self-directed capstone project centered on improving an executive IT workflow, automating a recurring process, enhancing a support tool, or designing an AI-enabled solution
- This may include building a prototype, improving an existing AI-driven process, or creating dashboards or documentation that demonstrate how AI can elevate executive IT support
- Present your outcomes to the Premier Support leadership team and key stakeholders
- As an intern, you’ll do real work that matters
- While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about
- You’ll also have the assistance of your mentor and manager to help you develop new skills
- Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company
- We want you to grow professionally, and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun too
Application process
- We offer 12-week summer internships in the U.S. with two available start dates
- You may choose from the following options: May 26 – August 14 or June 15 – September 4
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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