Market Lead, Airbnb
Experiences
£94-118k
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
£94-118k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 8+ years of experience in new sales, account management, and partner support
- 2+ years of hospitality/travel industry experience is a plus
- Strong time management and prioritization skills
- Proven track record of being able to effectively work a leads pipeline or book of business
- Proven skillsets at delivering sales growth
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
- Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
- The ability to get things done with constantly changing priorities, projects, and deadlines
- Able to travel to assigned markets (when business travel resumes)
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
- Proven experience working cross-functionally
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Well developed priorities and time management skills
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
- Charismatic self-starter who is resourceful and self-sufficient
- Fluency in English plus a second European language preferred
What the job involves
- The Supply team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values
- In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world
- As a Market Lead, you will be responsible for the supply health, quality and growth of your book of business by managing professional host accounts
- Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert
- As someone who knows the Airbnb mission and values inside out, you will drive all phases of market success, including maintaining the experience quality, and nurturing strategic relationships with hosts
- Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
- Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
- Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
- Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Hold regular optimization calls and business reviews with your partners
- Develop strong and long-lasting partnerships
- Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Partner cross functionally to address optimization bottlenecks
- Leverage AI extensively to achieve maximum speed and high quality in delivery
- Proven ability to handle operational complexity and ability to maximize the impact of resources
- Support host community programs in your region
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
- Audit supply quality in the field, addressing areas for improvement
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success
- Collaborate with local office to advocate for Experiences
- Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
Salary benchmarks
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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