Incident Management Engineer, Palantir

Salary not provided

Junior, Mid and Senior level

London

1-2 days a week in office

Data analytics software

Job no longer available

Data analytics software

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsData Analysis

Job no longer available

Salary not provided

Junior, Mid and Senior level

London

1-2 days a week in office

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataAnalyticsData Analysis

Company mission

Palantir believes in augmenting human intelligence, not replacing it. They believe with good data and the right technology, people and institutions today can still solve hard problems and change the world for the better.

Job

Company

Role

Who you are

You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments
You are able to parse technical details quickly and know when to ask for help when you need it
Whatever the issue is, you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible
Excellent problem solving skills
Comfort working in a fast paced environment
Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team
Experience with scripting, automation, or data analysis a plus
Background in Computer Science, Engineering, Information Systems, or other technical field
Willingness and interest to travel to other Palantir locations as needed

What the job involves

Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately
When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue
You’ll be a member of a centralized team responsible for managing the most critical outages
Develop a deep understanding of Palantir’s product and delivery ecosystem
Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers
Diagnose, resolve, and prevent issues encountered in the field
Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation
Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact

Salary benchmarks

Our take

Palantir have a huge mission to transform the world using data and technology. Its technology has been used to stop terrorist attacks, discover medicines and gain an edge in the financial markets. These are big and exciting problems to work on.

Palantir is a big and established company, having been founded in 2004, but is still struggling to turn a profit thanks to aggressive expansion and a general downturn in the global economy particularly affecting tech. It has large customers (including the US military and in 2024, the Israeli Defence Ministry) and a strong demand for its product, but delivery is a long-term and complex proposition that can take some time to yield returns.

There has been some controversy around the company due to the work it does for the US Immigration and Customs Enforcement Agency, an organisation that Google refused to support. Palantir has stated that its technology is only used for criminal investigation and not enforcement.

Palantir has recently expanded its ongoing role with the British Ministry of Defence which will offer support for the UK's military operations and intelligence gathering by simulating operational planning. This is in addition to Palantir's partnership with the UK's NHS to help reduce the backlog of patients waiting for elective care.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

12% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 14 rounds)

Jun 2020

$550m

LATE VC

Nov 2016

$20m

LATE VC

Total funding: $2.6bn

Company benefits

Medical, dental, and vision insurance
Life and disability coverage
Paid leave for new parents and emergency back-up care for all parents
Family planning support, including fertility, adoption, and surrogacy assistance
Stipend to help with expenses that come with a new child
Commuter benefits
Relocation assistance
Unlimited paid time off

Company HQ

LoDo, Denver, CO

Leadership

Alexander Karp

(CEO)

Previously founded Caedmon Group. Received Doctor of Jurisprudence degree from Stanford University and holds a Ph.D. in neoclassical social theory from the Goethe University in Frankfurt, Germany.

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