IT Associate, Relativity Space

• 1.5+ years of hands-on IT support experience, in environments supporting Windows and macOS systems
• Familiarity with basic IT troubleshooting and support workflows, including hardware setup, software installation, peripheral support, and user account provisioning
• Functional understanding of core IT concepts, such as IP addressing, DNS/DHCP, file permissions, and system imaging
• Customer-first mindset with excellent communication skills and the ability to support users across technical skill levels
• Ability to follow documented procedures and escalate issues appropriately, showing good judgment in balancing independence with knowing when to ask for help
• Eagerness to learn in a fast-moving, iterative environment where priorities shift quickly and ambiguity is normal

Desirable

• The IT Department at Relativity Space designs, builds, and maintains the technology ecosystem that powers our organization—on the ground, in manufacturing, and at the launch pad
• We ensure seamless infrastructure operations, optimize applications and collaboration tools, and provide secure, high-performance computing environments that support both business and engineering needs
• Our team safeguards critical systems and data through proactive security measures, risk management, and compliance enforcement, ensuring mission readiness at every stage
• We deploy and support engineering software and automation solutions that enhance productivity, streamline workflows, and drive innovation across design, production, testing, and launch operations
• Reliable, high-speed network connectivity is at the core of our operations, enabling efficient communication and data transfer across sites, test stands, and mission-critical environments
• With a focus on performance, security, and continuous improvement, we provide the foundation for scalable growth and technical excellence in aerospace innovation
• Enhance Relativity’s IT Operations team to support our growth at our headquarters in Long Beach by actively participating in the team’s daily tasking and support requirements
• Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner
• Install and maintain user endpoint devices, and infrastructure managed by other IT teams
• Deliver and document solutions that reduce service desk requests and repetitive service workloads
• Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices as you identify them