IT Support Specialist, Sunbit

Salary not provided

We are targeting an hourly rate of $29 to $30 for this role + company equity via stock options

macOS

Windows

GSuite

Okta

Zendesk

JIRA

Slack

Zoom

Google Workspace

Junior and Mid level

Los Angeles

Buy now, pay later technology platform

Job no longer available

Buy now, pay later technology platform

201-500 employees

B2CPersonal financeFinancial ServicesSaaS

Job no longer available

Salary not provided

We are targeting an hourly rate of $29 to $30 for this role + company equity via stock options

macOS

Windows

GSuite

Okta

Zendesk

JIRA

Slack

Zoom

Google Workspace

Junior and Mid level

Los Angeles

201-500 employees

B2CPersonal financeFinancial ServicesSaaS

Company mission

To eliminate financial waste and pass the savings back to our customers and merchant partners.

Job

Company

Role

Who you are

This role requires strong troubleshooting skills, solid technical knowledge, and the ability to thrive in a fast-paced, shift-based support setting
2+ years of IT support experience, preferably in a call center or service-driven environment
Strong knowledge of Windows and macOS operating systems
Experience with Okta, G Suite, and Microsoft Intune
Understanding of call center operations and VOIP technologies
Familiarity with computer hardware troubleshooting and repair
Basic networking knowledge (IP, DHCP, cabling, routers/switches) is a strong advantage
Prior experience using a ticketing system to manage IT requests
Excellent communication skills and ability to multitask under pressure

Desirable

Experience with Slack, Five9, and Zoom
Previous support experience in a multi-shift or 24/7 environment

What the job involves

We are looking for a hands-on IT Support Specialist to support both local and remote users in our call center and Corp environments
You'll provide technical support for both on-site and remote users
Troubleshoot hardware and software issues on Windows and macOS systems
Support and maintain VOIP systems, workstations, and peripherals in the call center
Manage user accounts and access through Okta
Provide administration and support for Google Workspace (G Suite) and Microsoft Intune
Maintain basic network connectivity and perform general network troubleshooting
Log, track, and resolve incidents and requests using a ticketing system (e.g., Zendesk, Jira, Freshservice, etc.)
Respond to support tickets in a timely manner, including during on-call shifts

Our take

Buy now pay later (BNPL) options have been a lifeline for consumers who need to make essential purchases but need a bit more breathing space to pay for them. Sunbit provides a BNPL solution to service providers, retailers and consumers, helping thousands of communities where traditional financing options have previously been the only route.

Sunbit disrupts the lengthy process of getting credit, utilizing its own proprietary machine learning technology to create personalized payment plans for each customer rather than relying on pre-approval based on a FICO score. Their 30-second approval process makes it an attractive option for retailers looking to increase sales, as customers can get an in-store decision. Payback has 3, 6, and 9-month flexible options, and the platform covers purchases of up to $10,000.

The company is looking to grow after an impressive financial investment in 2024 that reflects consumers turning to new payment options, such as BNPL. The funding is supporting its Sunbit no-fee credit card and embedded financing partnerships.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

8% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (4.7)

Company

Funding (last 2 of 6 rounds)

May 2021

$130m

SERIES D

Sep 2020

$26m

SERIES C

Total funding: $211.2m

Company benefits

Mission driven + empowered + collaborative
Competitive pay and stock options
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
401K Plan with Matching
Cell Phone Stipend
Commuter Supplement for LA Office eligible employees
Casual Dress
Monthly Lunches in LA HQ

Company HQ

Westwood, Los Angeles, CA

Leadership

Arad Levertov

(Co-Founder & CEO)

Arad served in the Israeli Defense Forces as a Major for 5 years, before spending almost 5 years at Intel. They left their role of 6 years as COO of Enova International to co-found Subnit in January 2016.

Ornit Dweck-Maizel

(Co-Founder & CTO)

Having spent 2 years as an Intel Software Developer, Ornit worked at superderivatives in R&D for 9 years. She co-founded Sunbit in 2016, serving since as CTO.

Tamir Hazan

(Co-Founder & Head of AI)

Tamir undertook a PhD in Machine Learning and Computer Vision at The Hebrew University before co-founding Sunbit with Ornit, Arad, and Tal. They have been in Analytics since June 2017.

Tal Riesenfeld

(Co-Founder & Chief Revenue Officer)

Tal served in the IDF before spending 2 years at HP in Strategic Marketing and 4 months at Google. They co-founded Eyeview in 2008, working there for 8 years prior to co-founding Sunbit in 2016.

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