Customer Success Manager, CybelAngel

€45-50k

+ Bonus: 18% uncapped, directly linked to your performance, customer growth and retention objectives

Junior and Mid level

Paris

Data risk management & protection platform

Job no longer available

Data risk management & protection platform

101-200 employees

B2BSecuritySaaSCyber Security

Job no longer available

€45-50k

+ Bonus: 18% uncapped, directly linked to your performance, customer growth and retention objectives

Junior and Mid level

Paris

101-200 employees

B2BSecuritySaaSCyber Security

Company mission

To give our customers complete confidence in their external security posture through Innovative Technology, Profound Accuracy, Focus Priority and the Speed to Act before an incident can occur.

Job

Company

Role

Who you are

We are looking for exceptional ‘go-getters’ who share our ambitious vision, innovative culture especially considering our GenAI DNA, high commitment to ethics, and enthusiasm for being the best possible place to work!
2+ years of experience as a Customer Success Manager or in a similar client-facing role within a SaaS / Tech environment
Proven background in managing large enterprise accounts
Native-level English is mandatory
Fluent Spanish is mandatory
French is a plus but not required
Strong stakeholder management and communication skills
Strategic mindset with excellent problem-solving abilities
Comfortable working in a fast-paced, international, and multicultural environment
Highly autonomous, structured, and customer-centric
Ability to handle demanding clients with a high level of professionalism
If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why !

What the job involves

Become a Customer Success Manager at CybelAngel: drive relationships with key enterprise accounts, boost customer satisfaction, upsell and retention at the heart of international cybersecurity
Manage and grow a portfolio of large, strategic international accounts across the Middle East and Latin America
Act as the main point of contact for high-value clients on operational and strategic topics
Lead onboarding, adoption, and long-term success of key customers
Build strong, trusted relationships with senior client stakeholders
Drive customer satisfaction, retention, and expansion
Identify upsell and cross-sell opportunities in collaboration with Sales
Work closely with Product, Tech, and Sales teams to ensure optimal delivery
Monitor performance through KPIs, QBRs, and regular business reviews
Anticipate risks and proactively manage complex customer situations

Application process

30’ call with Romain, recruiter to make sure expectations from both ends have a good chance to match
45' call with Romain, Team Lead Customer Success, to evaluate skills and culture fit
90-minute business case interview with Romain and the Customer Success team
30’ final call with Grégoire, Global Director of Customer Success and CyberOperations
Contact: Romain Dubois

Our take

Cybercrime is an ever-present threat for all organisations, both large and small. And certain sectors, such as healthcare, are especially vulnerable to data leaks. CybelAngel is a digital risk protection platform that uses its robust tech to scour each layer of the web for data leaks.

Its approach involves maximising encryption defences, monitoring all remote connections, and ensuring employees are aware of the risks. With an aim to provide a rapid scanning speed of under 24 hours, customers are able to monitor their own data and detect when it is exposed. This allows businesses to have ownership of their own data security.

Its definitely an attractive proposition, as the issue of data privacy continues to be a hot topic. In the evolving cyberthreat landscape, CyberAngel continues to meet new business requirements and improve efficiency as it expands its global ecosystem and develops new security solutions.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

-21% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 4 rounds)

Feb 2020

$38.6m

SERIES B

Oct 2018

$11.7m

SERIES A

Total funding: $55m

Company benefits

PTO (22 days per year) & Holidays (11 per year)
Monthly phone/Internet Stipend
Opportunities for travel domestically and internationally
Friendly and collaborative work environment
Regular team building events

Company HQ

L'Europe, Paris, France

Leadership

Erwän Keräudy

(Co-Founder & CEO)

Former Finance Lecturer at ESCP Business School, Credit Trader at Societe Generale and Deputy Chief Investment Officer at SBI Mutual Fund.

Stevån Keråudy

(Co-Founder & CTO)

Co-founded and was the CTO of Mozaick, and previously worked as a Consultant at Accenture.

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