Senior Associate, Xceptor
Client Success Engineering
2+ days a week in office
Data automation software
Job no longer available
Data automation software
201-500 employees
Job no longer available
2+ days a week in office
201-500 employees
Company mission
To empower business users within financial institutions to build automated processes that deliver trusted data.
Role
Who you are
- Previous experience in a similar Client Success Engineer position or similar is favourable e.g. Business Analyst
- Technical proficiency - basic familiarity with programming concepts, comfortable writing SQL queries, and solid experience building complex spreadsheets for transforming/visualizing data
- Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role
- You love helping users and colleagues, especially if that’s by solving challenging data problems! You know how to listen closely to pain points and understand user feedback precisely
- Passionate about digitisation and automation and helping clients transform their businesses
- Excellent technical communication skills. You'll be constantly writing, reading, and speaking to explain sometimes complex concepts - and you should be comfortable with both technical and non-technical audiences
- A strong desire to identify and deliver the best solution
- Adaptable with the ability to work on your own or as part of a team
- Have the capacity to take on concurrent assignments and a varied workload
- Experience in Financial Services and/or Fintech is a big plus
What the job involves
- We are looking for a Client Success Engineer (“CSE”) to join our London office
- The CSE is part of the global Client Success Team. The Client Success team exists to ensure that the delivery of Xceptor’s products and services add maximum value to clients and support a growing relationship
- The core responsibility for this role is to be a trusted technical advisor within the team that can help translate client needs into solutions that Xceptor can provide
- You will work closely alongside Client Success Managers who hold responsibility for managing the relationship with clients
- You will become an expert in the Xceptor product and use cases and will provide advice to both clients and Client Success Managers alike
- You will be naturally customer centric and adept at building long term relationships with customers
- In addition, you will coordinate with the global Client Success team and other groups to identify collaboration opportunities, share best practices and help solve customer challenges
- Success of this role is defined by the customer deriving great value from Xceptor and renewing their license subscription and expanding their usage of the software
- The ideal candidate will be passionate about learning and helping others by sharing their knowledge with a view to driving greater adoption of the Xceptor platform
- You will represent Xceptor when interacting with our major accounts and will need to be a highly effective communicator, with the ability to communicate technical concepts to non-technical audiences
- We are looking to our Client Success Engineers to evangelize adoption of Xceptor, achieving a high degree of customer satisfaction with the product
- They will be a key contributor to building strong, long-term relationships with customers that drive revenue and references for the future success of our business
- This role is a critical link between our sophisticated software product and customer happiness
- Develop a trusted advisor relationship, driving continued value and customer satisfaction
- Consult with customers on product features, functionality and best practices
- Liaise between customers and our Product team to provide feedback on new and existing features
- Visit customer offices in-person, travelling to other offices where required
- Raise client requirements with the right level of detail following best practice
- Work with Client Success Managers to identify areas of improvement and new opportunities
- Perform demonstrations of pre-existing configurations and new features for internal and external stakeholders
- Organize and perform webinars covering new use cases and/or product functionality
- Run and manage workshops to scope out customer requirements or review customer configurations
- Scope out and execute targeted, agile engagements with customers to solve specific problems
- Problem-solve client challenges when they arise, troubleshooting issues that prevent client progress
- Provide product and client insights to management and other teams
- Find resolutions with Support, Development and Delivery teams when needed, taking on requests that require SME
- Perform other duties as required by the Client Success Director
Application process
- Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks
- If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods
Salary benchmarks
Our take
Collecting, processing and using data can be incredibly challenging, especially when done at scale. Xceptor solves this problem with its data automation solution, to make it easier for businesses to tap trusted data and create better customer outcomes.
Xceptor was founded in 2003, making it a longstanding player in the automation market. In 2021 the company was bought by Astorg, which has helped to accelerate its product development. The company also has strong relationships with big-name corporate clients like EY and Finastra - strong evidence of the value of its technology.
Xceptor's main challenge is to compete with other no-code automation software companies. That said, the backing of Astorg should help to ensure this legacy player remains competitive in the years to come. It is moving ahead with further development and securing yet more impressive partnerships, such as with expanding its partnership with Danske Bank in 2025.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- 25 days annual leave
- A day off for your birthday
- A volunteer day to invest in a charity or community-based work of your choosing
- 5 days to invest in your continued learning and professional development
- Flexible working policy
- Access to the #1 app for meditation and sleep – Calm
- Private medical insurance
- 4x salary life assurance
- Company pension scheme with 4% employer contribution
- Employee assistance programme
- Enhanced mental health and wellbeing resources
- Everyday lifestyle savings
- Flexible benefits platform
Company HQ
Finsbury, London, UK
Leadership
Michiel Verhoeven
(CEO)Michiel previously worked at SAP for 9 years in various roles, ultimately as Managing Director for the UK and Ireland. He has also worked at Microsoft, webMethods, and KPMG.
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