Software Technical Specialist, Expedia Group
API Support
$64.5-90k
Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$64.5-90k
Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- If you’re a problem solver with a passion for technology and helping others succeed, this is the perfect opportunity for you
- A problem solver with the ability to break down complex technical issues and communicate solutions clearly
- Experienced in troubleshooting software integrations and APIs (SOAP/REST APIs)
- A quick learner who can independently gain expertise in our products, APIs, and integrations
- A great communicator, able to interact with stakeholders at all levels, with strong listening and consulting skills
- Self-motivated and comfortable working in a fast-paced, dynamic environment
- Prior experience with SaaS products, property management software, or the travel industry is a plus
- Familiarity with tools like Atlassian (Jira/Confluence) and Salesforce is a bonus
- BA/BS or equivalent experience required; a degree in Computer Science or Engineering is preferred
- 2+ years of relevant technical support experience, ideally within the software or travel industry
- Expertise in troubleshooting APIs, integrations, and software systems
- Knowledge of industry tools and technologies (e.g., GraphQL, JSON, REST, SOAP, Postman, SPLUNK)
- Strong technical skills, including proficiency with Microsoft Office and CRM systems (e.g., Jira, Salesforce)
- Ability to lead medium-sized projects, mentor junior team members, and contribute to continuous improvement efforts
- Strong understanding of Trust Accounting for Property Managers
- Experience in process optimization and identifying areas for operational improvement
- Ability to translate technical jargon into simple, clear communication
What the job involves
- We’re seeking a Software Technical Specialist to join our team and provide world-class technical support to property managers in the vacation rental industry
- You’ll leverage your technical expertise in APIs and integrations to ensure our clients get the most out of our SaaS products and services
- As a Software Technical Specialist - API Support, you'll be on the front lines of customer support, working closely with property managers and business technology partners to resolve technical issues and optimize their use of our software
- Your contributions will directly impact our clients' success and drive product improvements
- Customer Support: Provide exceptional, customer-first support to Business Technology Partners and property managers, resolving API and integration matters
- Build Relationships: Cultivate lasting relationships with key customers and partners, ensuring high satisfaction levels through outreach programs and ongoing technical support
- Troubleshoot & Resolve: Use your expertise to troubleshoot complex technical issues related to our APIs and integrations (SOAP, REST API, JSON, GraphQL, etc.), delivering clear solutions
- Documentation & Training: Create detailed documentation and share knowledge to help team members troubleshoot effectively and improve internal processes
- Collaboration: Work cross-functionally with development and product teams to escalate and resolve critical issues, ensuring customer needs are met
- Continuous Improvement: Identify trends and areas for process improvement, advocating for product and process changes to enhance the customer experience
- Own complex technical issues and work cross-functionally to drive resolution
- Provide strategic recommendations to internal teams and advocate for product changes
- Gather and analyze data to identify root causes and suggest improvements
- Develop and communicate clear, actionable solutions to both technical and non-technical audiences
- Actively contribute to team meetings, offering insights and sharing knowledge
Application process
- End Date: April 21, 2025
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
Salary benchmarks
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