Product Manager, Jobber
Integrations
Offers stock options
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
Be an early applicant
Offers stock options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- 4-7 years of product management or product ownership experience, with a focus on integrations, partner ecosystems, or similar areas
- Strong experience in integration management, with familiarity in API integration, third-party services, and managing external partnerships
- Proven ability to solve integration challenges where information may be limited, and where you must adapt existing solutions to meet specific needs
- Experience with cross-functional collaboration (e.g., engineering, design, partnerships, legal, marketing) to deliver complex products and integrations
- Strong analytical skills, with the ability to use data and customer feedback to inform decisions and optimize product features
- Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment
- Excellent written and verbal communication skills, with the ability to articulate integration goals, progress, and results to various stakeholders
- Strong understanding of user experience principles, particularly in relation to integrations and third-party tools
- Self-motivated and autonomous, with the ability to manage multiple priorities and navigate ambiguity
What the job involves
- Then Jobber might be the place for you! We’re looking for a Product Manager II to be part of our Agency Integrations team
- The Agency Integrations team is a significant solutions space and rapidly-growing part of Jobber’s core strategy
- We work with Agencies to build out key integrations
- This team/program allows us to fill key product gaps that enable widely used functionalities for our SMB Service Providers & Enterprise Product Partnerships
- This team is an integral part in helping to scale Jobber's growth of helping small businesses be successful!
- Reporting to the Director, Product Management, the Product Manager II will take ownership of key product areas with a strong focus on integrations, particularly Jobber's Agency Integration Program
- You will play a critical role in driving the development, scaling, and management of integrations with agency partners
- Working closely with cross-functional teams and senior leadership, you will ensure the successful delivery of high-quality integrations that align with our strategic product vision
- Own Jobber’s Agency Integration Program: Lead and drive the Agency Integration Program, ensuring high throughput, quality, and measurable impact of integrations
- You’ll define the program’s roadmap and work to set a high bar for integration success
- Define Agency Selection Process: In partnership with key stakeholders (e.g., Security, Legal, Partnerships), define and refine Jobber’s Agency selection criteria and processes
- This involves ensuring we build a healthy pipeline of certified agency partners and selecting the right agencies to meet Jobber's strategic goals
- Surface Integration Gaps: Work closely with Product Groups to surface key integration gaps and prioritize opportunities that can be solved through data integrations
- Leverage qualitative and quantitative data to inform product decisions and prioritize integrations that drive the most value for our customers and business
- Manage Integration Pipeline & Roadmap: Maintain and prioritize a pipeline of integrations across various stages, balancing the need for scalability, impact, and alignment with Jobber’s product strategy
- Ensure that new integrations are successfully scoped, developed, and delivered
- Partner with Internal Teams for Scoping: Work closely with internal teams (e.g., design, engineering) to scope and define the requirements for integration builds. Ensure that integrations align with Jobber’s technical capabilities, user experience standards, and business goals
- Collaborate with Partnerships and Marketing Teams: Lead the collaboration with the Partnership PD teams, Partnership Managers, and Product Marketing to align on partner deliverables and go-to-market strategies (GTM)
- Ensure that integration launches are aligned with partner needs and expectations
- Measure and Communicate Results: Regularly communicate the key results of the Agency Integration Program to the broader Partnerships group and the organization
- Share progress, learnings, and impact, and make data-driven recommendations for ongoing improvements
- Continuous Improvement & Process Optimization: Continuously evaluate and improve processes to scale operations and improve efficiency across the integration lifecycle
- Look for opportunities to streamline workflows, enhance cross-functional collaboration, and reduce friction in the integration process
- Drive Roadmap for New Functionality and Bug Fixes: Through qualitative and quantitative data, maintain a roadmap to address bugs and build new functionality for existing agency-built integrations. Ensure timely resolution of issues while delivering on new feature requests
- Define Integration Standards: Define integration criteria for each category, partnering with design to establish design standards that maintain consistency and ensure a positive user experience across all integrations
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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