Senior Director of Data & Analytics, Salesforce
Availability
$230.8-384.1k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$230.8-384.1k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- You are a Technical Engineering leader who has lead Data Engineering and Data Science teams to deliver mission critical data insights
- You iterate quickly, learn and iterate again
- You consistently break through obstacles, work horizontally and turn “hard, complex” problems into bite-sized, easily tractable solutions
- Communication is a strength, both written and live
- Your executive presence is comfortable and articulate because you regularly work with these customers
- You are a fantastic leader who develops their team to do great things and you inspire those around you
- 12 + years in a people leadership capacity
- 7+ years of data engineering and analytics experience across at least 2 different companies
- 10+ years of software development experience
- Deep understanding of service reliability, product availability and observability standards, KPIs and standard metrics
- Experience building highly effective software engineering teams from the ground up
- Communication and leadership experience, with experience initiating and driving projects tied to business outcomes
- Experience with data driven performance and reliability improvement across platform and/or products, data foundation for consumer experience in Products, advance machine learning problems and data/analytics
- Project management experience
- Data architecture and modeling experience
- Experience in SQL or similar languages
- Development experience in at least one object-oriented language (Python, Java, etc.)
- BA/BS in Computer Science, Math, Physics, or other technical fields
What the job involves
- The Availability Cloud at Salesforce is accountable for ensuring all products deliver mission critical availability so that our customers can exceed the expectations of their customers
- The Availability Data & Analytics team provides service owners the data, insights, analytics and AI-based frameworks to easily manage their products with high availability
- We enable teams throughout Salesforce to deeply understand and optimize their respective areas through world-class analytics and easily consumable data
- Define and drive the vision, strategy and roadmap for availability data and analytics to accelerate Salesforce’s mission to deliver customer availability
- Building the team and vision from the ground up
- Manage the design and delivery of real time business critical analytics, dashboards, reporting and data visualizations that directly power availability decisions across all of Salesforce
- Work across a large number of customers to drive the design, build and maintenance of new data models and data pipelines in production
- Build a high-quality data engineering team and design the team to scale
- Build cross-functional relationships with AI/ML Engineers, Product Managers, Incident Response, SRE, CCE and Cloud Leaders at Salesforce to understand data needs and deliver on those needs
- Define and execute the AI/ML strategy to enable more effective delivery of operations at scale. Build the team from the ground up
- Define the processes needed to achieve operational excellence in all areas, including project management and system reliability
- Define and manage SLA’s for all data sets and processes running in production
- Contribute to improving data engineering competency across Salesforce
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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