Senior Product Designer, Intercom
Website Performance
Plus equity and regular compensation reviews - we reward great work
2+ days a week in office
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
Plus equity and regular compensation reviews - we reward great work
2+ days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Experience designing workflows and systems, not just websites
- The ability to design experiences tailored for people to access on any type of device: desktop, tablet, phone
- A passion for the entire product development process, from problem solving and system modelling, through to UX, visual, and interaction design
- Ability to solve complex interaction design challenges and excellent visual design skills
- Strong communication skills to help people across the company understand the rationale behind your proposals, and the complex nuances of design problems
- Motivated self-starter who can deeply collaborate with other disciplines including product management, engineering, research, and analytics
- A growth mindset, proactivity and curiosity
What the job involves
- You’ll partner with a product manager, engineers, researchers and data scientists
- Collectively responsible for our website strategy and execution driving both growth in our web leads and a deep understanding of our website analytics
- We've had designers in key leadership roles, including at the exec level, from the very beginning
- This has made design a core foundation of our company's DNA
- This means that you'll never have to justify the importance of design
- We genuinely care about people and value kindness in our everyday interactions. You'll be able to be yourself, feel valued, supported, learn and grow no matter how experienced you are
- Set a vision for how our website can deliver the business outcomes our company needs
- Contribute to shaping the roadmap for your team, working with your product manager, engineering, and data science partners
- Act as a leader within the Product Design team, collaborating with other designers to raise the quality bar, make their work and the whole team better
- Partner with designers on both brand and R&D teams to create holistic experiences
- Work through design problems from beginning to end. Conduct your own research and translate insights and analytics into concepts
- Sketch and prototype ideas to quickly assess their viability, and design the high-quality interactions and visual details
- Work closely with engineers as you build, iterate on, and ship high-quality implementation
Salary benchmarks
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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