Collections Team Lead, Enova

Salary not provided

$21.00 to $23.00 per hour

Mid and Senior level

Chicago

More information about location

3-5 days a week in office

AI-driven financial credit provider

Be an early applicant

AI-driven financial credit provider

1001+ employees

FintechB2CB2BArtificial IntelligenceLendingAnalyticsFinancial Services

Be an early applicant

Salary not provided

$21.00 to $23.00 per hour

Mid and Senior level

Chicago

More information about location

3-5 days a week in office

1001+ employees

FintechB2CB2BArtificial IntelligenceLendingAnalyticsFinancial Services

Company mission

To help hardworking businesses and individuals get access to fast, trustworthy credit through its AI-driven credit solutions.

Job

Company

Role

Who you are

3 or more years of contact center experience
Strong leadership skills (Prior management experience is not a requirement for this role as it does not involve managing a team)
Have relevant experience in the lending industry and/or loan operations
Exhibit effective problem-solving skills
Experience in analyzing data and utilizing it to inform decision-making

What the job involves

As a Collections Team Lead, your primary responsibility is to mentor and coach contact center representatives to ensure success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness
Manage metrics, performance criteria, policies and procedures to improve representative's productivity
Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
Identify trends and recommend appropriate solutions to improve performance and promote engagement
Support employee engagement with use of reward and recognition tools
Assist with ad-hoc tasks and projects as required

Our take

Providing customers with quick access to credit is important for fintech companies to survive in today's financial landscape of open banking, but this is made difficult by high credit rejection rates from banks. However, these decisions are generally made by human assessments of data which are limited due to the complexity of the modern financial landscape. AI-driven solutions, able to analyse vast amounts of data almost instantly to derive accurate credit risk assessments, present room for improvement in the lending industry.

Enova provides a platform called Colossus that leverages AI and machine learning-enabled analytics to provide businesses and individuals with fast, reliable, and trustworthy credit. The company achieves this by partnering with banks and sharing its data analysis solutions, helping to identify opportunities for credit when they would otherwise be missed. There is definitely a market for its product: over 13M customers have funded almost $65B through the platform to date.

Enova has grown strongly in recent years based on the rapid uptake of its product. As the macroeconomic climate remains volatile, businesses will increasingly come to rely on Enova's AI-based solutions to help them manage credit risk and navigate an increasingly complex lending environment.

Steph

Company Specialist at Welcome to the Jungle

Insights

13% employee growth in 12 months

Glassdoor (3.8)

Company

Company benefits

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
Health, dental, and vision insurance including mental health benefits
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!
401(k) matching plus a roth option

Company HQ

Chicago Loop, Chicago, IL

Leadership

David Fisher

(CEO)

Before joining Enova as CEO, they were the CEO of optionsXpress and CFO at Potbelly Sandwich Works, Prism Financial and RBC Mortgage.

Salary benchmarks

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