Account Manager, Loopio
Small & Medium Business, Contract
More information about location
AI-powered proposal request responses
Be an early applicant
AI-powered proposal request responses
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help ambitious companies and people grow.
Role
Who you are
- Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level
- 2 - 3 years of experience in an Account Manager or similar role, preferably in B2B SaaS
- Proven track record of developing sales opportunities and managing complex deal cycles
- Experience growing and maintaining relationships with existing customers
- Experience embedding themselves into key accounts, developing new relationships that support account expansion
- Ability to develop relationships with senior leaders and C-level executives
- Excellent ability to build cross-functional relationships and be a team player
- Exceptionally analytical and a keen ability to derive insights from data and reporting
- Highly organized; your calendar reminders have calendar reminders
- Highly effective communicator, you will be speaking with existing Loopio customers and presenting our solution to broader groups
- Highly strategic; you like to understand the big picture, and new ways to drive forward high-level organizational goals
- Experience using a dynamic tech stack including Salesforce and Gainsight
What the job involves
- You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🏾 during the workday
- N this role, you will own the commercial relationship on a portfolio of our existing accounts to focus on driving value and developing deep relationships that will maximize renewal and expansion potentials
- You will be partnering closely with our Customer Success Managers, who drive customer adoption, to support renewal discussions and identify strategic expansion opportunities within the Loopio customer base across multiple industry verticals
- Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of customers
- Develop data-driven strategy to efficiently manage a high volume of renewal and expansion discussions
- Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video and in-person meetings
- Develop strategies to build relationships with new business units, product lines or regions
- Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Respond to customer requests for additional users and other upgrades outside of their renewal process and provide a high level of service that allows our customers to maximize their success
- Present to key stakeholders and executives the value of expanding Loopio’s usage within their organization
- Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage
- Build engaging “playbooks,” email templates, and meeting frameworks to help support the growth and success of your accounts
- Leverage engagement and product data through our Customer Health Score framework and other tools to understand where customer growth opportunities exist and proactively flag risk
- Report and maintain an accurate forecast on a monthly/quarterly basis; manage renewal and expansion forecasting meetings
- Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner and keep track of any contract updates and renewals
- License Management - monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion
- Work with and maintain relationships with the various teams at Loopio - Product and Development, Marketing, Sales, CS Teams to communicate customer feedback and priorities
- You'll work with industry-leading CX leaders who will support your career success by providing unparalleled experiences and a constant evolution of the tools and processes you leverage
- Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
- You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact
Application process
- The anticipated start date is early November 2025, with a duration of approximately 16 months
Our take
Loopio provides RFP response software to companies in a variety of industries including healthcare, financial services and telecommunications. Its platform streamlines responses to proposal requests, requests for information and due diligence questionnaires, helping firms to improve sales efficiency and unlock growth opportunities.
The company boasts an impressive client list including DocuSign, PayPal and American Express. Loopio expects its client base to continue growing, bolstered by a 2023 independent study that shows that clients of the company can experience a three-year return on investment alongside almost $6 million in business benefits.
Loopio has used funding to accelerate product development and customer acquisition, as well as expand its team. It has also partnered with Door, a digital due diligence platform for asset management and research teams. This partnership exemplifies a mature caution in Loopio's expansion aims, helping them to keep in control of their growing business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$200m
GROWTH EQUITY VC
Feb 2018
$8.7m
SERIES A
Total funding: $208.7m
Company benefits
- Robust Health Benefits
- Extended Parental Leave
- Employee Stock Options
- Professional Mastery Budget
- Weekly Loopio Socials
- Annual Company Retreat
- Generous Paid Time Off Program
- Team Wellness Activities
Company HQ
Chinatown, Toronto, ON
Leadership
Zak Hemraj
(Co-Founder & CEO)Progressed from Software Developer to Manager and Team Lead at Achievers within 8 years.
Matt York
(Co-Founder & CTO)Experience as Software Engineering Manager at Achievers, and Vice President of Engineering at Top Hat.
Salary benchmarks
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