Industrial Customer Success Manager, Claroty
Ability to travel (25%)
Extended IoT cybersecurity platform
Open for applications
Extended IoT cybersecurity platform
501-1000 employees
Open for applications
Ability to travel (25%)
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- We’re growing and looking to hire a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization
- Experience managing large, complex customer accounts
- Ability to quickly ramp on complex products and operate at a “power-user” level
- Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues)
- Strong ability to articulate and translate customer needs into actionable insights for internal teams, ensuring alignment and effective execution
- Proven ability to lead and coordinate cross-functional efforts across Support, Product, and Engineering
- Strong communication skills, with the ability to translate between technical teams and business stakeholders
- Highly organized with strong attention to detail
- Ability to travel (up to 25%)
What the job involves
- You will be the primary point of contact for our top-tier customers, building relationships across all levels, including senior executives, and ensuring successful adoption of our platform
- In this role, you will guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs. You will act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to resolution
- As the quarterback of the customer experience, you will orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success
- Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value
- Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization and measurable business outcomes
- Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities
- Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap
- Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organisations, providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deployed by hundreds of organisations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jan 2026
$150m
SERIES F
Jun 2024
$20m
LATE VC
Total funding: $911.6m
Company HQ
Koreatown, New York, NY
Leadership
Galina Antova
(Co-Founder)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Co-Founder & Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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