Vice President of Sales, Gorgias

$399-502.3k

OTE

+ Equity: 0.088% – 0.11%. Salary applicable to NY & SF only, and dependent on location. Toronto OTE: $454.5K – CA$502.3K, plus equity 0.086% – 0.111%

Shopify

Senior and Expert level

New York

San Francisco Bay Area

Toronto

eCommerce customer support helpdesk

Be an early applicant

eCommerce customer support helpdesk

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Be an early applicant

$399-502.3k

OTE

+ Equity: 0.088% – 0.11%. Salary applicable to NY & SF only, and dependent on location. Toronto OTE: $454.5K – CA$502.3K, plus equity 0.086% – 0.111%

Shopify

Senior and Expert level

New York

San Francisco Bay Area

Toronto

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Job

Company

Role

Who you are

Proven track record of success as a senior sales leader in a high-growth SaaS or ecommerce technology company, with experience scaling beyond $100M ARR
Managed Directors and large sales teams of 30+ people
Responsible for achieving $30M+ in new revenue sales
Owned both a new sales and expansion number
Strong understanding of the ecommerce landscape, particularly Shopify and its ecosystem
Background in ecommerce considered an asset
Exceptional leadership and team-building skills with a passion for developing talent
Strategic thinker with excellent analytical, negotiation, and communication skills

What the job involves

We are seeking a dynamic and results-driven VP of Sales to join our executive team
Reporting directly to the CRO, you will lead Gorgias’s global sales organization, drive revenue growth, and develop strategic sales initiatives to achieve our ambitious goals
As VP of Sales, you will play a key role in scaling our revenue from $70M to $200M ARR, expanding our customer base, and driving adoption of our AI-powered platform across the ecommerce industry
The total sales organization today is ~40, with plans to grow to 55-60 by the end of the year. In this role, you will have four direct reports
Develop and execute a comprehensive sales strategy to achieve revenue targets and support Gorgias’s growth objectives
Build, lead, and inspire a high-performing global sales team, fostering a culture of excellence, accountability, and continuous improvement
Drive new business acquisition while expanding the existing customer base
Collaborate closely with Marketing, Customer Success, and Product teams to ensure alignment and maximize revenue opportunities as we move upmarket
Establish and optimize sales processes, methodologies, and tools to improve efficiency and effectiveness
Analyze market trends, customer needs, and the competitive landscape to identify growth opportunities
Provide accurate sales forecasting and reporting to the executive team
Represent Gorgias at industry events, conferences, and key customer meetings

Our take

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

19% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 7 rounds)

May 2024

$29m

SERIES C

Aug 2022

$30m

SERIES C

Total funding: $101.4m

Company benefits

60th and above percentile in compensation
Health coverage
Generous Equity Package
Company Offsites
Ergonomic setup at your service + 700$ for your home workstation
16-week parental leave, including maternity, paternity, and adoption leave
Daily catered lunch
5 Weeks of Vacation
Retirement Benefits
Fully Stocked Kitchen
3 weeks of Paid Sick Leave
$2,000 learning/professional development stipend

Company values

Maximise your impact
Customer first
Be 100% honest
Strive for excellence
Take EXTREME ownership

Company HQ

Yerba Buena, San Francisco, CA

Articles

Customer support startup Gorgias raises $25M

Gorgias raises $14M to help e-commerce companies deliver faster (and more lucrative) customer service

Ecommerce customer support platform, Gorgias, raises $25m in Series B funding

Gorgias’ valuation rises to $710M with $30M Series C for e-commerce customer support

Leadership

Alex Plugaru

(CTO)

Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Romain Lapeyre

(CEO)

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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