Head of Customer Success Management Onboarding, LeanIX
EMEA
More information about location
1-5 days a week in office
Continuous transformation platform
Job no longer available
Continuous transformation platform
501-1000 employees
Job no longer available
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To enable continuous transformation in enterprises.
Role
Who you are
- 5+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
- Understanding of IT Management, Enterprise Architecture, and Business Transformation Management in Mid-Market and Enterprise organizations
- Expertise in RISE with SAP, S/4HANA transformations and Enterprise Architecture Management is a plus
- Exceptional problem-solving capabilities with the ability to come up with innovative solutions
- Ability and experience to structure and prioritize your work and work of others
- Successful and proven track record in leading and managing a team
- Working knowledge with Sales and Customer Success platforms, e.g., Salesforce and Gainsight
- Fluent in English for all territories; German for DACH, French for France are a plus,
- Please indicate your language skills in your CV
What the job involves
- We are seeking an experienced and highly motivated Leader to manage a team of 6 Customer Success Onboarding Manager (CSOM), who are responsible for onboarding our Enterprise and Mid-Market customers with the full LeanIX product portfolio
- You will be responsible for driving onboarding outcomes, leading your team to deliver outstanding experiences, and ensuring high product adoption and reduced time-to-value. Driving improvements of our customers’ digital onboarding journey in collaboration with Sales, Enablement, and Product is a key responsibility of this role
- Manage a growing team of currently 6 Customer Success Onboarding Managers, acting as specialists in onboarding customers with the full LeanIX product portfolio, across Enterprise and Mid-Market customer segments
- Develop and execute a comprehensive customer success strategy that focuses on high-quality onboarding, customer adoption, and reduced time-to-value, utilizing existing approaches such as digital, self-paced onboarding programs, in-product onboarding and dedicated CSOM onboarding
- Drive improvements in onboarding quality and time-to-value by working closely with the adjacent teams to identify and address product gaps, and by providing customer feedback to inform product development
- Serve as an escalation point for customer issues during onboarding, and work closely with other teams to resolve complex issues and ensure customer satisfaction
- Ensure your team is maintaining high levels of customer engagement, customer satisfaction, and customer retention
Application process
- Please indicate your language skills in your CV
Our take
Founded in 2012, LeanIX is an enterprise architecture software company considered the ‘Google Maps for IT architects’. Its Continuous Transformation Platform offers SaaS solutions to provide IT architects and asset managers, business leaders, and DevOps teams with transparency and control over their enterprise architecture and microservices.
The company is trusted by a long list of international customers - it secured its 1000th customer in early 2023 - with notable clients including Volkswagen, Adidas and Vodafone. It has also accrued dozens of partners, including big names Deloitte and PwC.
As LeanIX continues to rapidly make new partnerships, such as with Cleanshelf and SAP (who acquired LeanIX in 2023 for $1.2 billion), its platform is becoming increasingly able to service all IT areas. Funds raised by the company have enabled it to further develop its complementary solutions for cloud governance, as well as continue international growth by adding to its offices in India, Germany, and the Netherlands.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2020
$80m
SERIES D
Dec 2018
$30m
SERIES C
Total funding: $120.1m
Company benefits
- You can attend external conferences and training programs, and we organize in-house meetups and lunch&learn sessions
- Our fast-moving startup environment constantly opens up new development opportunities and offers new challenges for personal growth
- Connected Remote Work Mode which means you work remotely from your home office and from one of our offices (approx. 20% of your time)
- Regular company events such as our yearly Christmas party and summer parties
- Our office is not only used for work but is also home to different meetups, table tennis tournaments, or just some beers after work with colleague
- MacBook Pro and all the accompaniments
- 500 (dollar / EUR) home office budget to purchase what you’d like to complete or improve your workspace at home!
- Flexible working hours
- Paid special leave for specific occasions such as your wedding or the birth of a child
- In our offices we have like tons of drinks like water, coffee, tea all available for free and if you like a little more variety, we also complementary some soft drinks as well
- No dress code
- Employee referral bonus
- Dogs at work - We allow our employees to have their dogs at work when they wish (only 2 dogs a day in Boston, though! Just sign your dog up on Slack).
- Pension - We subsidize our LeanIX company pension with 20% of the contribution you convert from your salary
- Colleagues in the Bonn office can use a job-ticket for free, park next to our building or leave their bike in the bike stands
- Every non-German speaking employee working in Bonn has a budget of 1000€ to take German language classes if they want to learn the language!
- Permanent discounts on different products and services of well-known suppliers via our corporate benefits platform
- HelloFreshGO fridge in our Bonn office where you can grab snacks or a healthy lunch - LeanIX funds 2 EUR per day, per employee, for HelloFreshGO meals
- Monthly TGIF lunch (“Thank god it’s Friday”), where everyone prepares a dish and shares with the team. TGIF takes places every third Friday of each month
- Annual social day where employees are off from work to help on a social project
- Option to lease a JobRad
Company HQ
Gronau, Bonn, Germany
Leadership
André Christ
(CEO)Previously served as Managing Consultant for Deutsche Post DHL Inhouse Consulting and Interned at High-Tech Gründerfonds.
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