Director of Business Operations, Atlas HXM
Human experience management platform for managing global people operations
Be an early applicant
Human experience management platform for managing global people operations
1001+ employees
Be an early applicant
1001+ employees
Company mission
To guide companies on their growth journeys with software and solutions that enable global talent management.
Role
Who you are
- 13+ years of experience in business operations, strategic operations, project management, or operational excellence roles within complex global organizations
- Proven success leading large-scale, cross-functional initiatives and enterprise operational projects in fast-paced, matrixed environments
- Experience supporting global operations within HR services, workforce solutions, outsourcing, EOR, or related operational models preferred
- Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and operational initiatives simultaneously
- Demonstrated ability to drive operational alignment, process improvement, governance, and cross-functional collaboration across global teams
- Proficiency with project management and operational reporting tools, including Asana, Monday.com, Smartsheet, PowerPoint, Excel, and Power BI
- Bachelor’s degree required; MBA, PMP, Lean Six Sigma, or related business operations certifications preferred
- Willingness to travel periodically and work across global time zones as needed
- Exceptional project management and execution skills with the ability to lead multiple complex initiatives simultaneously
- Strong communication, presentation, and interpersonal skills with the ability to influence and build alignment across all organizational levels
- Ability to operate effectively in fast-paced, high-growth, and evolving global environments
- Strategic thinker with strong problem-solving and decision-making capabilities
- Highly collaborative leadership style with the ability to build trusted cross-functional relationships and drive accountability
- Strong attention to detail with the ability to synthesize complex operational, regulatory, and business information into actionable insights
- Ability to navigate ambiguity, manage competing priorities, and maintain operational focus under pressure
- Customer- and service-oriented mindset with a commitment to operational excellence and continuous improvement
- This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required
What the job involves
- The Director of Business Operations serves as a strategic enabler within the Operations organization, driving alignment, execution, and operational excellence across complex global processes and cross-functional initiatives
- Reporting to the VP, Business Excellence this role partners closely with leaders across Legal, Compliance, Payroll, HR, Benefits, Finance, Product & Technology, Client Success, and regional operations teams to ensure operational priorities are executed efficiently, consistently, and in alignment with enterprise objectives
- This role plays a critical part in enabling scalable global operations by driving project oversight, cross-functional coordination, executive communications, operational governance, and process optimization
- The Director of Business Operations helps ensure Atlas continues to deliver compliant, high-quality, and client-centric services across all regions while supporting organizational growth and operational maturity
- Lead the planning, execution, and delivery of strategic projects and operational initiatives across the organization
- Ensure initiatives remain aligned with company objectives, timelines, budgets, and operational priorities
- Proactively identify risks, drive accountability, and implement solutions that support operational excellence and business outcomes
- Facilitate clear, consistent communication between leadership, cross-functional teams, and regional stakeholders
- Prepare executive-level updates, presentations, and operational reporting materials that support strategic decision-making
- Escalate operational risks, issues, and opportunities with clear recommendations and business impact insights
- Partners across Legal, Compliance, Payroll, HR, Benefits, Finance, Product & Technology, Client Success, and regional teams to drive alignment and execution
- Coordinate cross-functional initiatives, process improvements, and operational rollouts across global teams and regions
- Help streamline workflows, improve operational efficiency, and support scalable service delivery models
- Support the development and management of operational governance frameworks, project tracking, and issue resolution processes
- Monitor operational performance, process adherence, and execution effectiveness across strategic initiatives
- Drive continuous improvement efforts focused on operational consistency, accountability, and service quality
- Build strong relationships with executive leadership and key stakeholders across the organization
- Serve as a trusted operational partner by fostering collaboration, driving alignment, and supporting enterprise operational priorities
- Help strengthen organizational readiness and operational scalability during periods of growth and transformation
Our take
The HR department is core to a business' success, yet many companies have still been using Professional Employer Organisations (PEO) to help them. PEOs use a host of third parties to execute their services, so customers are lost in the web of endless admin processes and email chains. This procedure slows the process right down to where no-one is happy. Atlas was established to own the entire HR process, completely bypassing third parties that cost time and money.
Atlas has its own legal entities in over 160 countries, providing the HR infrastructure that enables companies to expand their businesses. Each company has a committed partner that truly gets to know and understand the business and can offer real time solutions. Atlas boasts of its solutions being able to seamlessly integrate with current systems regardless of technologies of organisation size.
In 2022, Atlas launched what it calls it's Human Experience Management (HXM) platform, built to help cement its place as the number 1 Direct Employer of Record (EOR). The company has raised hundreds of millions of dollars in funding and expanded across 6 continents with offices located in 18 countries, highlighting its success so far.
Steph
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jim McCoy
(CEO)Prior to joining Atlas HXM in 2023, Jim was a Senior VP of Enterprise Solutions at Manpower Group and CRO & GM at Scout Exchange.
Denisse Becerra
(Chief Legal & Compliance Officer)Prior to joining Atlas HXM in 2024, Denisse was a General Counsel & Chief Compliance Officer at PayJoy and a Charter Member at TechGC.
Rebecca Croucher
(CGO)Prior to joining Atlas HXM in 2025, Rebecca spent nearly 6 years at Manpower Group in various VP/SVP roles.
April Savino
(COO)Prior to joining Atlas HXM in 2024, April worked at Manpower Group as a VP of Client Delivery & People Operations and as the Head of Delivery Transformation, North America.
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