Customer Product Engineer, Alchemy
$120-300k
Offers equity and Bonus
Web3 development platform
Be an early applicant
Web3 development platform
201-500 employees
Be an early applicant
$120-300k
Offers equity and Bonus
201-500 employees
Company mission
To provide developers with the fundamental building blocks they need to create the future of technology.
Role
Who you are
- This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers
- 1+ years of experience in a software development role
- Technical degree
- Experience and interest in Account Abstraction / Wallet Services
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
- Experience in startups, a plus
What the job involves
- Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform
- You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success
- You will ensure prompt and effective resolution of questions, problems, and requests
- You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams
- In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions
- Provide hands on technical support within the Account Abstraction product vertical
- Deliver a stellar customer experience
- Scale support through internal tooling and runbooks as well as contribute to devX improvements
- Understand customer needs and how to meet unique challenges and goals
- Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Work in a quickly changing environment
- Drive referrals from our customers
Our take
Blockchain technology is a rapidly growing industry with many startups and established companies developing new applications that utilize it. However, many companies reinvent the wheel as they each attempt to build their own version of the blockchain software.
Alchemy offers a platform that simplifies the creation of blockchains and the launching of new nodes. It provides developers with “building blocks” that can be used to make the process more efficient. Alchemy is working with multinational organizations like Meta, Adobe, and Splunk, and it has won many clients from their current top competitor, Infura.
The company has seen considerable growth and is now acquiring companies to improve its stack. It now serves over 10 million end users and became a unicorn after attracting impressive funding in 2022. It continues to refine its platform to gain competitive edge, for example launching a transaction simulation product to help reduce the chances of transactions becoming susceptible to scams.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$200m
SERIES C
Oct 2021
$250m
SERIES C
Total funding: $545m
Company benefits
- Health, dental and vision insurance
- HSA
- Flexible time off
- Group meals
- 401k plan
- Company retreats
- Conferences and events
- Gym membership
- Commuting benefits
- Relocation bonus
- Paid parental leave
- Home office stipend
Company HQ
SoMa, San Francisco, CA
Leadership
Nikil Viswanathan
(Co-Founder & CEO)After studying Computer Science at Stanford, Nikil co-founded Down to Lunch in 2016, serving as CEO. Left this role in 2017 to co-found Alchemy.
Joseph Lau
(Co-Founder & President)Also co-founded Down to Lunch. Previously Software Engineer at Pinterest, Head Teaching Assistant at Stanford University, and Associate Technology Manager Intern at Google.
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