Solutions Architect, Authenticx
Humanizing conversational intelligence in healthcare
Be an early applicant
Humanizing conversational intelligence in healthcare
21-100 employees
Be an early applicant
21-100 employees
Company mission
Authenticx is on a mission to help humans understand humans.
Role
Who you are
- 5+ years of experience in solution architecture, SaaS implementation, or technical consulting
- Strong expertise in data integration (API, SFTP) and workflow automation tools
- Hands-on experience with AI-driven tools, conversational data analysis, or customer experience platforms
- Bachelor's degree in computer science, Information Systems, or related field
- Exceptional interpersonal and communication skills, with a client-first mindset
- Strong organizational skills to manage multiple projects and deadlines
- Detail-oriented with a focus on delivering high-quality solutions tailored to client needs
Desirable
- Familiarity with healthcare compliance (e.g., HIPAA) and conversational AI models
- Proficiency in analyzing and implementing reporting tools, such as Signals Dashboards and custom data visualizations
- Strong problem-solving skills with the ability to translate technical capabilities into business outcomes
What the job involves
- We are seeking a highly skilled and client-focused Solutions Architect to join our team. This role is pivotal in ensuring clients receive maximum value from the Authenticx platform by designing and implementing technical solutions tailored to their needs. The Solutions Architect will bridge the gap between technical capabilities and client objectives, ensuring seamless platform adoption, integration, and optimization
- Collaborate with clients to understand business objectives, workflows, and technical requirements
- Identify key metrics for success and translate business goals into technical solutions using the Authenticx platform
- Conduct discovery sessions to assess client systems, data sources, and integration needs
- Design, implement, support, and optimize tailored configurations of the Authenticx platform to address client-specific needs, such as metadata configuration for integrations, API connections, AI model applications, and reporting capabilities
- Lead the setup and optimization of workflows, including automation of escalations and email notifications based on evaluation results
- Facilitate API and SFTP integrations between client systems and the Authenticx platform to enable seamless data transfer and processing
- Consult our Client Success organization on best practices, opportunities to improve overall program performance from a technical perspective, optimization of rule-based classifiers, and more
- Guide clients and our Client Success Team as a platform SME for driving program automation, including with SmartPredict™ for AI agent evaluations, to scale efficiency and refine operations
- Serve as the technical lead for client inquiries and provide troubleshooting support during implementation phases
- Monitor and refine system configurations based on client feedback and data analysis results
- Liaise with internal product, help desk, and engineering teams to address technical challenges and suggest platform improvements
- Regularly analyze client data to identify new opportunities for leveraging the platform's features and improving outcomes
- Conduct periodic reviews to ensure the platform is meeting client KPIs and evolving business needs
- Develop and maintain documentation for implemented solutions and best practices
Our take
Authenticx has established the new standard in healthcare for listening to customer voices at scale. Its humanizing conversational intelligence platform analyzes millions of customer interactions – from voice, chat, or emails – to surface transformational opportunities in the industry. The company’s innovative solution is able to reveal hidden barriers, motivators, and strategies from existing data that an organization has previously stored and forgotten about, so organizations can make secure, data-backed decisions.
The company has seen significant growth, achieving a 2.5x increase in ARR in 2022 and considerable expansion of its product innovation and sales teams. Authenticx also doubled its customer base, which now includes five of the top ten leading global pharmaceutical companies.
As the global healthcare automation market is predicted to reach nearly $91.6B by 2030, the company’s dedication to developing and optimizing its suite of tools (in particular its autoscoring tools) has Authenticx well set to carve out a considerable share of the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jan 2023
$20m
SERIES B
Jun 2021
$7.5m
SERIES A
Total funding: $28.3m
Company benefits
- Medical, dental, and vision insurance
- 401k
- Unlimited vacation time
- Paid parental leave
- Disability insurance
- Life insurance
- Flexible hours & environment
- Remote work opportunities
Company values
- Authenticity
- Courage
- Have Fun
Company HQ
Keystone at the Crossing, Indianapolis, IN
Articles
Leadership
Amy Brown
(CEO)Former COO of Seven Corners and CenterFirst Consulting. Previous VP of Government Programs at Advantage Health Solutions and Executive Director of the Indiana Medicaid Program at Schaller Anderson.
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