Customer Support Associate, Bluevine
New Hire Hourly Pay: $23 / hour (non-exempt)
2-3 days a week in office (Jersey City, NJ)
Business banking solutions & services
Be an early applicant
Business banking solutions & services
501-1000 employees
Be an early applicant
New Hire Hourly Pay: $23 / hour (non-exempt)
2-3 days a week in office (Jersey City, NJ)
501-1000 employees
Company mission
To empower small businesses with innovative, personalized banking.
Role
Who you are
- You have a passion for helping people and you love making a difference in the lives of others
- You thrive in ambiguous and rapidly changing environments
- Learning things quickly and making swift decisions is nothing new for you
What the job involves
- Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed
- As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns
- This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine
- Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs
- You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
- Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
- Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments
- Be a part of creating a fun and engaging culture
Our take
Founded in 2013, Bluevine offers a suite of banking services for small and medium businesses (SMBs). It began as a small business lender and has since expanded into a small business banking service in late 2020.
Having loaned billions of dollars with tens of thousands of active customers, Bluevine aims to be the largest bank in the United States for small businesses. While there are over 4,000 banks in the US which are theoretically rivals in this ambition, few of them target the SME market or provide a comprehensive range of financial services to meet their needs.
Bluevine partnered with Wave and Stripe in 2025, showing that it's a company steadily rounding out its promise to be a true financial hub for small businesses. By pulling banking, accounting, and payments into one streamlined experience, it's helping owners stay organized and get paid faster without juggling multiple tools.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2019
$102.5m
GROWTH EQUITY VC
Jul 2018
$12m
SERIES E
Total funding: $327.5m
Company benefits
- Medical
- Dental
- Vision
- Competitive salaries
- 401K plan
- PTO & Holidays
- Parental leave
- Life insurance
- Commuter pass
- Weekly catered lunches
- Volunteering events
- Happy hours
Company HQ
Colgate Center, Jersey City, NJ
Leadership
Eyal Lifshitz
(Co-Founder & CEO)They have an MBA from The University of Chicago Booth School of Business. They were a Principal at Greylock IL and an Associate at McKinsey & Company.
Nir Klar
(Co-Founder & CTO)They studied for an MBA from Tel Aviv University. They have an extensive software engineering background, and were the CTO of Planet SOHO and Media Layers.
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