Associate Solution Consultant, Socure

• This role is ideal for someone with strong technical aptitude, experience working with customers or partners, and a desire to grow into a more strategic Solution Consulting role in a collaborative, fast-paced environment
• Bachelor’s degree in a relevant field or equivalent practical experience
• ~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)
• Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)
• Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences
• Comfortable working cross-functionally and supporting multiple stakeholders, including external partners
• Familiarity with tools or concepts such as REST APIs, SQL, or data analysis is helpful but not required
• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
• This is a potential hybrid role with up to ~20–30% travel as needed

Desirable

• We’re looking for an Associate Solution Consultant, Post-Sales (Channel) to support the successful onboarding and early success of partners and their customers using Socure’s identity verification and fraud prevention platform
• In this role, you'll work closely with internal teams and channel partner stakeholders to guide implementations, provide technical assistance, and help ensure a smooth experience during early adoption
• As a Post-Sales Solution Consultant, your focus is to help partners and their customers successfully adopt and realize value from Socure’s solutions. You’ll support onboarding, drive early-stage adoption, and build the technical foundation for long-term success
• You’ll work closely with Senior Solution Consultants, Alliance Directors, and partner teams to ensure implementations are successful, questions are resolved quickly, and customers are set up to see measurable value
• Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales
• Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices
• Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers
• Develop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiency
• Assist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as needed
• Help monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomes
• Partner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance data
• Proactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvements
• Collect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap priorities