Corporate Communications Manager, Monzo
£65-72k
+ Stock options
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£65-72k
+ Stock options
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- We're looking for a brilliant corporate communications manager who is passionate about their work and about what Monzo is doing
- You'll be an excellent communicator who can thrive in a fast-paced environment and someone who has solid experience managing media
- A communications professional who has experience working as part of a busy press office, be that in-house or at an agency
- Excellent at media relations
- A hands-on team player who can flex across reactive and proactive work
- Able to thrive in a fast-paced environment
- Excellent organisational skills, with the ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines
- Excellent at communicating with the ability to manage senior stakeholders
- Passionate about Monzo's mission and committed to delivering exceptional results
- A networker that can collaborate across different teams at every level and a keen interest to build your network outside of Monzo
- A great storyteller with exceptional writing skills
- Great at problem solving and issues management
- Obsessed with data - both in the mining of it for proactive work and the tracking of our KPIs
- A forward-thinker and a keen learner who is always on the lookout for trends, themes, and stories that advance Monzo’s mission
What the job involves
- You'll play a key role in a busy press and communications team and support in building on Monzo’s reputation as a leading digital bank that is growing at pace on the back of a strategy that has its customers at the heart
- Reporting to the VP of Communications, you'll be supporting the execution of a corporate communications strategy that brings together everything from events and awards to milestone announcements, executive profiling, interviews and financial results.
- You’ll be an ambassador for communicating brilliantly, and for obsessing about our customers and our mission
- You’ll be hands-on and part of a press office that manages a range of topics and issues.
- Support delivery of the corporate communication strategy that promotes Monzo’s business priorities, milestones and proactive campaigns across key channels
- Work with the teams across the business and our agency to prepare for events, executive profiling and interviews
- Support execution of the communications strategy around financial results and corporate milestones
- Manage reactive press stories
- Monitor, track and proactively analyse Monzo’s presence in the media
- Mine stories from across the business that support our communications goals
- Be an excellent team player and problem solver within a busy corporate press office
- Work cross-functionally with teams and stakeholders across the business to create compelling narratives and key messages across reactive and proactive projects
- Pitch great stories to journalists
- Build and maintain great relationships across key media and the business, spotting risks and opportunities that inform our agenda
- Stay on top of emerging sector themes, trends and news
Application process
- Recruiter Call (30mins)
- Initial Call (30 mins)
- X2 interviews via Google Meet (x2 60mins)
- Our average process takes around 3-4 weeks but we will always work around your availability
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million customer active users. The company faces competition as more traditional banks, such as Goldman Sachs and JP Morgan, have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
42% female employees
19% employee growth in 12 months
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$430.2m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company values
- Be hard on problems, not people 🙌 We create supportive communities to help people thrive.
- Make a difference 🚀 We solve real problems, working on things that have the biggest impact for our customers and each other.
- Help everyone belong 🤗 We’re building a bank for everyone. We embrace differences and make sure everyone feels welcome.
- Think customer first; grow Monzo safely 🥕 We always do what's best for customers. It's the right thing to do and the safest way to grow.
- Default to transparency 🎤 We’re open with each other and customers unless we have good reason not to be.
- Think big, start small, own it 🌲 We’re ambitious and shoot for the moon, working iteratively to get the best results.
Company HQ
City of London, London, UK
Articles
Leadership
Jonas Templestein
(CTO)Founder of HipDial. Former Software Engineer at Starling Bank.
People progressing
Joined in the Customer Operations team. Moved to be a Financial Crime Analyst after 5 months. Then moved again to be a Business Analyst after 2.5 years. Currently working as a Senior Product Manager.
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