Customer Success Manager, Drata
EMEA
£57.8-71.4k
OTE
+ Variable compensation + Restricted Stock Units
Security and compliance automation
Job no longer available
Security and compliance automation
501-1000 employees
Job no longer available
£57.8-71.4k
OTE
+ Variable compensation + Restricted Stock Units
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- 2+ years in a Customer Success Management role, with 5+ years in customer-facing positions
- Experience in B2B SaaS is essential
- Confident user of Slack, Zoom, Google Workspace/GSuite, and CRM systems like Catalyst or Salesforce
- Familiarity with tools like Jira, Gong, Sigma, Chili Piper, and Notion is a plus
- Experience in Security, Compliance, and/or GRC is highly valued
- You’re an empathetic, diplomatic, and honest communicator, skilled in both written and verbal communication
- A great listener with the ability to understand complex conversations and take thoughtful action
- You approach your work with a data-driven mindset and a commitment to growth
- You’re collaborative, open to feedback, and have a positive, constructive attitude
- You live our core value of Trust
- Proven success in high-growth environments
- Adaptable and resilient, you excel at managing and balancing priorities across customers and organizational needs
What the job involves
- As a CSM, you’ll be the trusted guide for our customers, ensuring they achieve success and maximize value from Drata’s platform
- Your role will focus on building lasting relationships, leveraging data for insights, and working cross-functionally to help customers on their compliance journey
- You’ll be at the heart of our mission, guiding our customers to success by building genuine, lasting relationships
- You’ll not only embody Drata’s core values—you’ll bring them to life in every interaction, with both customers and your internal teams
- Managing a large portfolio of 400+ customers, you'll need a proactive, analytical mindset to engage effectively and efficiently
- Your ability to foster trust, collaborate across teams, and use data will be critical to driving customer satisfaction, retention, and expansion
- Serve as the primary point of contact for your customers, guiding their relationship with Drata to drive product adoption, NPS, expansion, and renewals. You’ll work closely with internal teams and stakeholders to ensure customer success
- Manage a large portfolio of over 400 customers. Your ability to use data and take an analytical approach will be key to effectively supporting your Book of Business
- Lead the onboarding of new customers, ensuring a consistent and efficient process that accelerates their GRC journey and delivers quick value
- Collaborate across Customer Success (CS), GTM, Operations, and leadership teams to identify and unlock value and revenue opportunities for each customer
- Partner with Drata’s Account Executives, management, and sales leaders to maintain a value-based sales approach throughout the entire customer journey—from initial sale to expansion and renewal
- Engage daily with customer and performance data, using insights to make your work and customer interactions more efficient and impactful
- Use CSG data to guide customers through the Customer Lifecycle Journey (CLJ), helping them reach the Value Stage, which improves the chances of renewal and expansion
- Work with Drata’s partner ecosystem to support the CLJ and ensure customers are well-supported throughout their journey
- Build a deep understanding of Drata’s platform so you can advise customers on the most relevant features for their specific business needs
- Become a trusted advisor, offering best practices and guidance to help customers progress in their compliance journey, while nurturing and expanding relationships within each customer organization
- Foster mutual accountability between Drata and its customers as we continuously improve our products, services, and execution to meet their needs
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Glassdoor (3.4)
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- 100% coverage for medical, dental, and vision
- $500 annually towards personal development opportunities
- Unlimited vacation policy for strong, fully charged batteries
- Flexible hours and work from home (especially these days!)
- Reach your financial goals while reducing your taxes
- Pre-tax savings plans for healthcare and dependent care
- Work From Home Stipend
- Learning Enrichment Stipends
- 16 weeks fully-paid parental leave
- 401K Retirement Plan
Company HQ
University City, San Diego, CA
Leadership
Adam Markowitz
(CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
Troy Markowitz
(COO)Advisor at Knack and former Contributor to Forbes. Previously the VP of Strategy, Growth Markets at Instructure. Prior experience in Business Development.
Share this job