Technical Support Specialist, Ventrata

B2B, English + Spanish/Portuguese Speaker

Salary not provided

Slack

Entry and Junior level

Remote from Europe, UK

Booking platform for tourism

Be an early applicant

Booking platform for tourism

101-200 employees

B2CHospitalityTravelFlightsSaaS

Be an early applicant

Salary not provided

Slack

Entry and Junior level

Remote from Europe, UK

101-200 employees

B2CHospitalityTravelFlightsSaaS

Company mission

To provide safe, fun, and unforgettable experiences through superior customer service that creates memories and smiles that last a lifetime.

Job

Company

Role

Who you are

You are looking for a huge challenge
You are interested in technology, curious about systems, software, and hardware, and you are a fast learner
You are an open-minded person always looking for feedback and ways to improve
You take pleasure and pride in your work
You do wanna grow with the company
You have excellent communication and interpersonal skills
B2 English mandatory
C1 Portuguese or Spanish mandatory
Italian is a huge plus
Analytical mind and problem-solving attitude
Ability to effectively describe and document issues
Attention to detail
Ability to work independently and as a part of a team
Based in Europe
If you love problem-solving and are an excellent communicator, this is the role for you

What the job involves

Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues
Actively improve the customer experience
Work with clients and their employees to identify problems and advise on the solution
Recreate, troubleshoot and independently investigate reported issues
Collaborate with development teams, identify errors and report bugs via internal helpdesk
Master the support channels: Ventrata Chat, Slack and Helpdesk
Help with client onboarding and uploading data to our systems
Supporting internal teams with tasks beyond the job description

Our take

As tourism found its feet again in 2022, Ventrata had already put in the groundwork for its sales, booking, and ticketing platform for tour, activity, and attraction vendors around the world. With a focus on holiday and travel experience companies, Ventrata helps businesses to scale up and find more points of contact with their customer base.

Ventrata is notably still a small company that’s in direct competition with the likes of Skyscanner, Booking.com, and Agoda, all of which have international reach. Ventrata’s USP however, is that it also includes website-building tools and other business scaling tech perks that put the control back in the hands of local companies.

Post-pandemic, the tourism industry is currently projected to reach more than $1000 Billion by 2027, with hotel bookings being the largest contributor. Ventrata’s focus on tours, activities, and attractions indicates its resistance to being drawn to the big prize like other booking agencies and instead nurtures the businesses more beneficial for local economies.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Feb 2018

$0.6m

SEED

Dec 2016

$0.6m

SEED

Total funding: $1.2m

Company benefits

Unlimited Paid time off
Flexible hours
Office snacks & coffee
Team building and company remote office. Sounds boring? Previous team offsite sessions have been in Spain, South Africa, Italy, France and Portugal
Dog-friendly office (Brno & Lisbon) 🇪🇺

Company HQ

Westminster, London, UK

Leadership

Oliver Morgan

(Founder & CEO)

Founded Ventrata in 2016.

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