Solutions Architect, Brightflag

• Success in this role requires strong communication and stakeholder-management skills, the ability to explain complex technical concepts in clear business terms, and a mindset focused on building better systems and processes—not just executing today’s playbook, but helping shape the next one
• Bachelor’s degree in Computer Science, Information Technology, Business Analysis, or equivalent practical experience
• 5+ years of experience designing and delivering API-based system integrations in a customer-facing environment
• Strong understanding of RESTful APIs, data formats (JSON, XML), integration patterns, and common authentication mechanisms; familiarity with SOAP is a plus
• Experience designing and documenting data mappings, validation rules, and integration requirements across multiple systems
• Experience integrating with Accounts Payable or financial systems (e.g., Oracle, NetSuite, Coupa, SAP)
• Familiarity with integration platforms or middleware concepts (e.g., MuleSoft, Dell Boomi, Apache Camel) and API testing or documentation tools (e.g., Postman, SoapUI, Swagger)
• Demonstrated excellence in customer-facing communication, with the ability to translate complex technical concepts into clear business language
• Proven ability to own and coordinate integration workstreams, including stakeholder alignment, timeline management, and delivery tracking
• Knowledge of project management methodologies or tools (e.g., Agile, Jira, Asana) is a plus
• A continuous improvement mindset, with experience refining processes, standardizing approaches, or improving delivery efficiency through automation or tooling
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex integration issues

Desirable

• As a Solutions Architect, you will play a pivotal role within Brightflag’s Professional Services team, acting as the technical and functional owner of integrations between Brightflag and customer systems
• You will lead customer-facing discovery, translate business and technical requirements into clear integration designs, and partner closely with implementation and engineering teams to deliver reliable, scalable API-based integrations
• In this role, you will design and document integration architectures—primarily with Accounts Payable and related financial systems—including data mappings, API interactions, validation rules, and test plans
• You will guide each integration from design through testing and deployment, ensuring requirements are well-defined, risks are surfaced early, and outcomes meet both customer and platform standards
• Beyond individual projects, you will help define and continuously improve how Brightflag approaches integration work
• This includes driving standardization, improving documentation and design practices, and identifying opportunities to increase efficiency and quality through automation and AI-assisted tooling
• Success in this role requires strong communication and stakeholder-management skills, the ability to explain complex technical concepts in clear business terms, and a mindset focused on building better systems and processes—not just executing today’s playbook, but helping shape the next one
• Engage directly with customers to lead discovery sessions, clarify integration requirements, and communicate technical concepts clearly to both technical and non-technical audiences
• Architect and document scalable integration solutions connecting Brightflag to external systems (Accounts Payable, Document Management, Matter Management, and more)
• Translate business requirements into technical specifications, including data mappings, API definitions, authentication requirements, and workflow design
• Partner with developers and product teams to ensure integrations are built using best practices and aligned to overall solution architecture
• Drive project management for integration workstreams: maintaining timelines, coordinating stakeholders, facilitating testing cycles, and ensuring high-quality delivery
• Support and guide customers through testing by preparing data sets, creating test plans, and validating integration functionality, performance, and reliability
• Troubleshoot issues to quickly identify root causes and determine whether to resolve directly or escalate to engineering
• Define, refine, and optimize Brightflag’s integration methodologies—including process documentation, templates, QA standards, and repeatable implementation patterns
• Identify opportunities to streamline integration work using automation, AI tools, standardized components, and improved workflows
• Develop lightweight scripts or transformations when needed to support integration scenarios (nice-to-have, not the core focus)