Associate Director of Product Design, Wayfair
Growth
$186-204k
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
$186-204k
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 8+ years of product design experience, with 2+ years leading and growing design teams
- A portfolio showcasing strong craft, systems thinking, and business impact
- Experience with large-scale consumer-facing products, ideally in acquisition, onboarding, or e-commerce
- Comfort working in fast-paced, experiment-heavy environments
- Deep fluency with Figma and design system practices
- Excellent communication and storytelling skills
- Familiarity with A/B testing, analytics tools, and rapid prototyping
- This is a hybrid position and requires the ability to work from our office in either Boston, MA or Toronto, ON
Desirable
- Knowledge of CRM, marketing tech, or personalization strategies
What the job involves
- Our Product Design/UX teams partner with Engineering, Product Management, Analytics, and business leaders across Wayfair to ensure we're building technology that solves important customer problems in elegant, scalable, and measurable ways
- Customer Technology, our consumer-facing technology team, is tackling a wide array of fascinating, incredibly difficult problems—like helping a massive, rapidly growing global customer base efficiently find the perfect products from our catalog of over 14 million items (with the majority of traffic on mobile), and leveraging AI to help customers visualize products in their space
- Lead Design Strategy, communicating a clear vision for customer acquisition and engagement experiences across mobile, web, and app
- Manage and Mentor a small, high-impact team of 4 product designers, fostering a culture of creativity, inclusion, and experimentation
- Drive Hands-on Execution on key initiatives, including:
- Enhancements to landing experiences and inspiration-first surfaces
- GenAI-powered discovery and curation tools
- Scalable frameworks for modular, personalized content
- Collaborate Cross-Functionally with PMs, engineers, marketers, and analysts to build seamless, user-centered experiences
- Champion Experimentation, using data, testing, and iteration to move fast and learn quickly
- Elevate UX Quality through systems thinking, accessibility, and polish—while helping shape broader design standards across Wayfair
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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