Customer Success Manager, Swimlane
EMEA
+ Stock Options
Agentic AI automation for every security function
Open for applications
Agentic AI automation for every security function
201-500 employees
Open for applications
+ Stock Options
201-500 employees
Company mission
To empower enterprises and MSSPs to prevent breaches and ensure compliance across your entire security organization using agentic AI automation that’s built by practitioners for practitioners.
Role
Who you are
- 5+ years in enterprise B2B software roles; 3+ years in Customer Success managing large customers
- Experience working with complex, technical products; cybersecurity experience preferred
- Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., Gainsight, Totango, Planhat)
- Comfort using product usage analytics, dashboards, and customer health metrics
- Strong analytical, communication, and executive-facing skills
- Ability to thrive in a fast-paced SaaS environment
Desirable
- Experience using AI copilots, automation, or predictive analytics in Customer Success
- Background in high-growth SaaS or cybersecurity environments
What the job involves
- As a Customer Success Manager at Swimlane, you will own the post-sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption. You’ll act as a trusted advisor to security leaders, using AI-driven insights, CRM systems, and customer success platforms to proactively manage risk, deliver value, and scale impact
- You will work cross-functionally with Sales, Product, Support, and Operations, and serve as a key voice of the customer within the organization
- This is a UK-based or European country-based position, and will be supporting our customers across EMEA
- Own customer health, satisfaction, and gross/net revenue retention targets
- Drive adoption and value realization using product usage data, health scores, and predictive risk signals
- Identify and mitigate churn risk through proactive, cross-functional action plans
- Build strong relationships with executive sponsors and day-to-day users
- Lead strategic customer reviews using clear, data-backed insights
- Partner with Sales on renewals, expansions, and growth opportunities
- Manage sales-to-delivery transitions and support new product rollouts
- Track and escalate priority support issues while managing customer expectations
- Maintain accurate customer data and success plans in CRM and Customer Success platforms
- Improve CS processes through automation and AI-enabled workflows
Our take
A rise in security breaches and incidents across all sectors has meant a major boost to cyber-security budgets.
Swimlane is a security operations company aiming to help its clients keep those budgets down through automation. Indeed, Swimlane’s suite of SOAR tools can automate 80-90% of the incident response process.
The company sets itself apart through its uniquely low-code approach that both enables ease-of-use for non-technical employees and a proliferation of integrations with organizations’ existing tools.
Swimlane is now looking to grow through expanding its product suite to drive further revenues. One such initiative is Swimlane Turbine, which captures hard-to-reach telemetry and expands actionability. This product has since seen 107% year-over-year adoption growth, indicating Swimlane's success in the SecOps market
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2025
$45m
LATE VC
Jul 2022
$70m
GROWTH EQUITY VC
Total funding: $226m
Company benefits
- Competitive Benefits & Compensation: Equity & 401k contributions, unlimited PTO and paid parental leave are just some of the benefits employees can expect.
- Training & Professional Development: We invest in the future of our employees, and offer opportunities to grow professionally with regular training.
- Great Company Culture: We value collaboration and innovation – and know how to have fun! Regular happy hours, trivia and on-site team building summits foster our exciting work environment.
- Give-back Volunteering Opportunities: We encourage employees to give back to their communities. Our Colorado-based teams take advantage of volunteer days to help the local community.
- Remote, Inclusive Work Environment: We operate across the globe, with both hybrid and remote employees. We’re a remote-first company and ensure that both in-person and virtual employees are represented.
- Laptop of Your Choice: Mac or PC? The choice is yours. Every Swimlaner can choose their preferred laptop when they join the team.
Company HQ
Central Business District, Denver, CO
Leadership
Cody Cornell
(Co-Founder & CEO)They have spent 15 years in IT and security, including roles with the U.S. Defense Information Systems Agency (DISA), Department of Homeland Security (DHS), American Express and IBM Global Business Services.
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