Product Support Engineer, SprintRay
$85-95k
3D printing solutions for dentistry
Open for applications
3D printing solutions for dentistry
201-500 employees
Open for applications
$85-95k
201-500 employees
Company mission
To transform dentistry by making 3D Printing technology accessible, easy to use, and reliable.
Role
Who you are
- This position is ideal for a mechanical, electrical, or industrial engineer with strong problem-solving skills who wants exposure to product lifecycle engineering, continuous improvement, and cross-functional collaboration
- Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (or related field)
- 1–3 years of experience in engineering roles (process improvement, product support, reliability, or manufacturing engineering preferred)
- Familiarity with failure analysis, troubleshooting, and process optimization of electromechanical products
- Knowledge of lean manufacturing, industrial engineering, or systems engineering methods
- Experience with data analysis and visualization (Excel, Power BI, or similar tools)
- Strong communication and collaboration skills
- Eagerness to learn and grow into a product care and process improvement expert
What the job involves
- As a Product Support Engineer on SprintRay’s Product Care team, you’ll play a key role in improving the performance, reliability, and efficiency of our products and operations
- This is a mid-level, hands-on engineering role designed for someone early in their career who is eager to learn, grow, and make an impact
- You’ll work across hardware, software, quality, and manufacturing teams to drive process improvements, analyze product performance, and help shape future product designs for serviceability and long-term reliability
- Lead process optimization projects across domestic and global operations to improve efficiency and reliability
- Troubleshoot and document root cause and failure modes for hardware and electromechanical systems
- Develop and standardize procedures, best practices, and SOPs in collaboration with R&D, Product, and Quality teams
- Partner with R&D to ensure new designs are reliable and easy to service
- Maintain and enhance data systems, automation tools, and reporting dashboards (Power BI, PowerApps, etc.)
- Collect and analyze data to identify trends and recommend corrective actions
- Support integration of AI and automation into repair and reliability processes
- Communicate insights and recommendations effectively to cross-functional team members and leadership
- Provide leadership coverage when management is unavailable
Our take
Industry-leading SprintRay is a manufacturer of affordable 3D printing ecosystem solutions for dental professionals, optimizing the design, printing, and post-processing workflows across digital dentistry product development. The company’s range of FDA-cleared products includes biocompatible resins, model materials, 3D printers, curing systems, and comprehensive printing software.
The global dental prosthetics market is on the rise, projected to reach $9.7 Billion by 2026, with approximately 178 Million adults missing at least one tooth and 40 Million missing all of their teeth in the US alone. Conventional dental prosthetic manufacturing methods have an average 3–4-week turnaround time, whereas SprintRay’s solution enables dental providers to provide in-office manufacturing with market-leading materials and versatility.
The company has maintained a consistent focus on the innovation of its current products and further development of new technologies, widening its reach and scope within the industry through substantial funding up to Series D. SprintRay is well set to see continued growth and expansion as it leads the digital dentistry revolution.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2022
$100m
SERIES D
Nov 2021
$67.5m
SERIES D
Total funding: $238.2m
Company benefits
- Medical, Dental, Vision, Life Insurance & Disability Coverage
- 401K
- Professional Development, Rewards, & Recognition
- Fully Stocked Kitchen
Company HQ
Glassell Park, Los Angeles, CA
Leadership
Amir Mansouri, PhD
(Co-Founder & CEO)Received their PhD in Manufacturing Engineering from the University of Southern California.
Jing Zhang, PhD
(Co-Founder & CTO)Received their PhD in Manufacturing Engineering from the University of Southern California.
Hossein Bassir
(Co-Founder & CPO)Received their Masters in Industrial Design from the Savannah College of Art and Design.
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