IT Support Analyst, LADbible Group

Salary not provided

Windows

Junior and Mid level

London

3 days a week in office

Online social publisher

Open for applications

Online social publisher

201-500 employees

B2CB2BEnterprisePublishingEntertainmentDigital MediaSocial MediaCommunityMedia

Open for applications

Salary not provided

Windows

Junior and Mid level

London

3 days a week in office

201-500 employees

B2CB2BEnterprisePublishingEntertainmentDigital MediaSocial MediaCommunityMedia

Company mission

To give the new youth generation a voice, building communities which laugh, think, and act.

Job

Company

Role

Who you are

We are looking for an enthusiastic and approachable IT Support Analyst (1st/2nd Line) with a professional yet friendly approach
The ideal candidate will have a ‘can do’ attitude and a passion for delivering high-quality IT support services
Positive ‘Can Do’ attitude, with a passion to learn
Natural problem solver and strong communicator
Team player who can also work independently
At least 2 years’ experience in a 1st and 2nd line support role, supporting around 200-300 users
Experience in a fast-paced environment, ideally within a similar industry
Experience supporting users both face-to-face and remotely
Experience supporting AV equipment and meeting rooms, ideally with Neat video conferencing
Office 365 Portal Administration – Account creation and user management (Essential)
Experience using an asset management system
Experience supporting both OSX and Windows users – OSX experience is essential, with prior support in an environment where OSX was 50% or more of the IT estate

What the job involves

As a key member of the IT Support Team, you will be the first point of contact for users across the business who need assistance
You will be based in our London office, providing both face-to-face and remote support
In addition to resolving 1st and 2nd line issues, you will be involved in proactive support tasks, training and inductions, and ongoing IT projects
This is a customer-service-oriented role where we take pride in offering first-class support to our users
Onboarding new starters – Set up user accounts and computer profiles, and conduct face-to-face inductions in the London office
Device setup and configuration – Set up and configure new devices following internal documentation and processes
Manage user off boarding, ensuring data handling aligns with requests and internal protocols
Support tickets – Handle 1st and 2nd line support tickets within SLAs and priorities:
Maintain AssetSonar, update new equipment records, and conduct periodic stock checks
Ensure all office AV equipment and meeting rooms are operational and troubleshoot issues as needed
Device security & updates – Ensure all devices are up-to-date with the latest software, antivirus, OS patches, and encryption policies
Technologies We Use: Microsoft Office 365 & Azure Active Directory, Operating Systems – Windows 11 & OSX 14-15, Adobe Creative Cloud, JAMF & Intune, Unify and Meraki network infrastructure, Zendesk Ticketing System, AssetSonar Inventory Management, TeamViewer

Application process

Contact: Georgia Flynn

Salary benchmarks

Our take

LADbible Group was founded to revolutionise news and entertainment for the new social media generation. It does this with brands such as UniLad and LADbible, providing shareable, viral clips and content.

With an agile approach, LADbible group is one of the new age publishers that have quickly become competitors to traditional, mainstream media networks. Whilst its audience is traditionally young men, it also launched the women-focused brand, Tyla, to expand its reach among consumers.

This sector continues to be competitive, but LADbible Group has a significant presence, established following and distinct identity. All of this allows the company to maintain a strong position and continue to grow.