Senior System Administrator, Omnidian

• You are a self-directed architect who thrives in high-growth environments, enjoys owning and improving systems, proactively leveraging modern AI tools to automate complex workflows and engineer resilient infrastructure
• High-Stakes Project Leader: You have a proven track record of driving complex infrastructure projects to successful completion under pressure
• Independent Critical Thinker: You bring the situational awareness to understand the "downstream" effects of technical decisions and act swiftly to prevent small issues from becoming global incidents
• Autonomous Architect: You don't just follow a roadmap; you help build it by identifying infrastructure gaps and proposing technical solutions with a bias for action
• AI-Augmented Mindset: You proactively use AI tools like Gemini and Claude AI to increase your "speed-to-solution" for troubleshooting, process development, and documentation
• Global Communicator: You are comfortable working across time zones and possess the articulate communication skills required to lead cross-functional projects
• Proven Project Leadership: Demonstrated experience leading high-stake IT infrastructure projects from initiation to full delivery and documentation
• Professional Experience: 4+ years in systems administration or infrastructure engineering in a high-growth environment
• Certifications: ITIL 4 Foundation is required. Project management certification/experience is a plus
• Expert Scripting: Expert-level proficiency in PowerShell and Python is mandatory for automating user lifecycles and bridging data gaps between systems (e.g., Rippling, Intune, Jira)
• Technical Mastery: Strong experience with cloud and endpoint management tools (e.g., Google Workspace, Azure, MDM platforms, SharePoint)
• AI Literacy: Demonstrated experience leveraging AI platforms (e.g., Gemini, Claude AI) to accelerate troubleshooting, automation, and documentation

Desirable

• As a Senior Systems Administrator at Omnidian, you will be a technical force multiplier during a period of rapid global expansion
• You will spend 60% of your time leading high-impact IT projects, 20% on proactive security remediation, and 20% providing Level 2+ support for our global, asynchronous workforce across the US, Australia, and Latin America
• This role is primarily focused on project-based work and owning infrastructure improvements, with limited reactive support responsibilities
• Project Leadership & Mentorship
• High-Stakes Execution: Lead the implementation and lifecycle management of high-stake infrastructure projects (IDP, MDM, ITAM) from conception to full completion
• Technical Mentorship: Serve as a senior technical escalation point and mentor junior IT staff , fostering a culture of continuous learning
• Architectural Oversight: Contribute to architectural decisions for SharePoint Online, ensuring site designs meet the specific data-governance needs of Finance and Legal while maintaining audit readiness
• Global Infrastructure Scaling: Own, support, and implement infrastructure solutions to meet sudden demand spikes, particularly during international expansion, Mergers & Acquisitions (M&A), and the onboarding of offshore staff
• Security & Compliance
• Vulnerability Remediation: Partner with the Information Security Team and senior IT staff to swiftly execute tasks required to remediate security findings and vulnerabilities within SOC2 and ISO frameworks
• DR & BCP Support: Support and contribute to the development and testing of Disaster Recovery (DR) and Business Continuity Plans (BCP), primarily managed by the Information Security Team
• Technical Standards: Establish and maintain technical designs and configuration baselines for all managed workstations, ensuring no “configuration drift” occurs across the global fleet
• Advanced Support & Operations
• L2+ Technical Escalation: Provide high-level engineering support for complex hardware and software issues for a remote global team that exceed standard specialist capabilities
• Observability & Monitoring: Design and maintain monitoring and observability frameworks to proactively track global system health and maintain high situational awareness
• Vendor & Roadmap Alignment: Interact with key SaaS and infrastructure vendors to understand product roadmaps and articulate complex technical requirements for internal projects
• Cloud Application Management: Provide deep technical management for the global cloud stack, including Google Workspace, GCP, Endpoint Detection & Response (EDR), and CRM solutions
• Operational Excellence & AI Integration
• ITIL Service Delivery: Operate within the ITIL framework for all service delivery, following a disciplined approach to incident, request, and change management
• Change Management: Maintain a rigorous focus on proper Change Management procedures; demonstrate a deep understanding of the downstream impact of infrastructure changes before execution to ensure minimal business disruption
• AI-Augmented Engineering: Proactively leverage AI tools including Gemini, and Claude AI to validate administrative scripts, synthesize technical data, and rapidly develop Standard Operating Procedures (SOPs)
• Knowledge Management: Act as a lead contributor to the team Knowledge Base, ensuring that project-level architectural decisions and troubleshooting workflows are documented as "living" resources
• Success Metrics:
• Project Velocity: Majority of assigned project roadmaps are completed on schedule
• Security Posture: 100% of "Critical" and "High" security findings remediated within the defined compliance window
• Automation ROI: Successfully reduce manual onboarding/offboarding hours by 40% within the first 6 months through automation
• Onboarding Scalability: Successfully automate the technical onboarding process to handle rapid headcount spikes without manual intervention