Enterprise Customer Success Manager, Miro
France
+ Equity package
2-5 days a week in office
Visual workspace for innovation.
Open for applications
Visual workspace for innovation.
1001+ employees
Open for applications
+ Equity package
2-5 days a week in office
1001+ employees
Company mission
To empower teams to create the next big thing.
Role
Who you are
- 3+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)
- Consistent track record of handling portfolios of 30-50 Enterprise accounts
- Ability to recognize and maximize business value as well as internal opportunities
- Ability to strategically prioritize your book of business
- Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously
- Experience or high curiosity about the SaaS space
- Strong verbal and written communication skills
- Excellent listening skills, customer-centric mentality and empathy towards users and customers
- Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment
- Willing and able to travel abroad regularly
- Fluency in both English and French
What the job involves
- Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education
- All teams are focused on our mission of empowering our customers to create the next big thing
- The Customer Success team is a global group and this role sits on our Strategic Customer Success team for the DACH region
- Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams
- We are looking for empathetic, customer-centric individuals to join our team
- An Enterprise Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro
- In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio
- You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts
- You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro
- Manage a portfolio of Enterprise customers
- Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes
- Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team
- Identify, track, and improve the health status of each of your customers
- Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements
- Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention
- Be the voice of the customer back into our organization
- Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs
Our take
Millions of employees worldwide have moved to remote working, but existing tools are holding back the potential for collaboration. Tools such as Zoom and Microsoft Teams already provide remote communication platforms to millions of users, but they generally compromise on features required to emulate the team collaboration experience.
Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.
Miro’s initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 35 million users and is trusted by enterprises such as VMware, Zendesk and Frog. As part of its ongoing battle with Zoom, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$400m
SERIES C
Apr 2020
$50m
SERIES B
Total funding: $476.8m
Company benefits
- Medical Insurance coverage
- Being in a collaborative workspace with passionate, driven colleagues
- Working with some of the most creative high-tech talent
- Learning outstanding sales skills that will take your career to another level
- Being part of a culture of learning & development for professional growth
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrey Khusid
(CEO)Prior to Miro, they founded Vitamin Group specialising in digital technologies and multimedia projects.
Oleg Shardin
(Board Member)They have a Master's degree in Strategic Management. They founded the Vitamin Group in 2005 prior to founding Miro. Initially served as COO for Miro.
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