AI Solution Engineer, Yuma AI

Full-stack / Rails Engineer

Salary not provided

Junior, Mid and Senior level

Barcelona

Customer support automation

Be an early applicant

Customer support automation

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Be an early applicant

Salary not provided

Junior, Mid and Senior level

Barcelona

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To empower merchants with the most recent AI capabilities while empowering customer support agents in their mission to delight customers.

Job

Company

Role

Who you are

You have led and built multiple large Rails applications, and you always strive for excellence
You are pragmatic, making the right trade-offs that favor speed of iteration while maintaining high product quality
You are driven by delivering the best experience and value to your users
You might have a preference for working on backend projects, but you aren't afraid of frontend work
Rails has no secrets for you
Recent experience playing with LLMs is now mandatory, and you have already adopted AI in your day-to-day tasks
Building with LLMs and managing non-deterministic output is not scary to you
If you are relentless, deeply caring about delivering value & ownership, and looking to join an early, hard-working team, we want you 👈
We are seeking someone who is looking to embrace a new challenge and commit to it 100%
Your diploma doesn't matter to us; we only care about your skills, your sense of ownership, and drive
If you’re still junior, but the description above sounds like the person you aim to become in the next 3 years, don’t be shy: there’s always space for raw talent at Yuma

What the job involves

We remain a small team of 7 engineers, but we are intense and we move very quickly
Fast iteration is key
In the past 2 years since Yuma’s founding, we’ve built a lot, but there is still much more to do
We operate at startup speed and handle everything: product iterations, A/B testing, LLM research, AI Agents pipeline, new feature development, performance optimizations, and more
We are intensely focused on delivering value to our users and on product excellence
That is the only thing that matters
Our backend is a standard Ruby on Rails API powered by PostgreSQL, Redis, and Sidekiq
Our frontend uses Next.js and React
We already handle a significant load, ingesting and processing millions of support tickets per month and millions of e-commerce data points per day
We are definitely not a 9-to-5 team, and we are heavily committed to delivering excellence throughout our craft

Our take

Yuma AI is transforming eCommerce customer support with its AI-driven automation solutions. By integrating advanced AI agents into platforms like Shopify, Yuma enhances productivity, reduces operating costs, and improves customer satisfaction.

The platform stands out for its ability to generate human-like interactions, mirroring brand tone and boosting operational efficiency. This has proven a success and the platform is rapidly increasing ticket automation rates and reducing response times.

In its pursuit of continued growth, Yuma has closed a successful Seed funding round. With this capital, the platform aims to expand its capabilities and further revolutionize eCommerce customer support.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Nov 2024

$5m

SEED

Mar 2023

$0.2m

SEED

Total funding: $5.2m

Company HQ

SoMa, San Francisco, CA

Leadership

Guillaume Luccisano

(Founder & CEO)

Previously co-founded Triplebyte where they served as CTO for 6 years. They also co-founded Socialcam where they served as the VP of Engineering for 3 years.

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