AI Solution Engineer, Yuma AI
Full-stack / Rails Engineer
Automated customer service for eCommerce brands
Job no longer available
Automated customer service for eCommerce brands
21-100 employees
Job no longer available
21-100 employees
Company mission
To redefine customer experience with cutting-edge AI.
Role
Who you are
- You have led and built multiple large Rails applications, and you always strive for excellence
- You are pragmatic, making the right trade-offs that favor speed of iteration while maintaining high product quality
- You are driven by delivering the best experience and value to your users
- You might have a preference for working on backend projects, but you aren't afraid of frontend work
- Rails has no secrets for you
- Recent experience playing with LLMs is now mandatory, and you have already adopted AI in your day-to-day tasks
- Building with LLMs and managing non-deterministic output is not scary to you
- If you are relentless, deeply caring about delivering value & ownership, and looking to join an early, hard-working team, we want you 👈
- We are seeking someone who is looking to embrace a new challenge and commit to it 100%
- Your diploma doesn't matter to us; we only care about your skills, your sense of ownership, and drive
- If you’re still junior, but the description above sounds like the person you aim to become in the next 3 years, don’t be shy: there’s always space for raw talent at Yuma
What the job involves
- We remain a small team of 7 engineers, but we are intense and we move very quickly
- Fast iteration is key
- In the past 2 years since Yuma’s founding, we’ve built a lot, but there is still much more to do
- We operate at startup speed and handle everything: product iterations, A/B testing, LLM research, AI Agents pipeline, new feature development, performance optimizations, and more
- We are intensely focused on delivering value to our users and on product excellence
- That is the only thing that matters
- Our backend is a standard Ruby on Rails API powered by PostgreSQL, Redis, and Sidekiq
- Our frontend uses Next.js and React
- We already handle a significant load, ingesting and processing millions of support tickets per month and millions of e-commerce data points per day
- We are definitely not a 9-to-5 team, and we are heavily committed to delivering excellence throughout our craft
Our take
Yuma AI is transforming eCommerce customer support with its AI-driven automation solutions. By integrating advanced AI agents into platforms like Shopify, Yuma enhances productivity, reduces operating costs, and improves customer satisfaction.
The platform stands out for its ability to generate human-like interactions, mirroring brand tone and boosting operational efficiency. This has proven a success and the platform is rapidly increasing ticket automation rates and reducing response times.
In its pursuit of continued growth, Yuma has closed a successful Seed funding round. With this capital, the platform aims to expand its capabilities and further revolutionize eCommerce customer support.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2024
$5m
SEED
Mar 2023
$0.2m
SEED
Total funding: $5.2m
Company HQ
SoMa, San Francisco, CA
Leadership
Guillaume Luccisano
(Founder & CEO)Previously co-founded Triplebyte where they served as CTO for 6 years. They also co-founded Socialcam where they served as the VP of Engineering for 3 years.
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