Technical Business Analyst, ServiceNow
Office located in West Palm Beach, FL
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
Office located in West Palm Beach, FL
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 1–3 years professional experience (internships, co-ops, capstones count) in data/analytics engineering, ML/AI applications, or related fields
- Solid Python scripting skills (e.g., data model build using common libraries, API calls) and strong SQL
- Exposure to AI agents/LLM apps through coursework, internships, hackathons, or personal projects
- Familiarity with Snowflake or Snowflake (or similar BI/cloud data platforms)
- Understanding of APIs/JSON/YAML, data structures, and software fundamentals
- Growth mindset, attention to detail, and ability to learn from feedback and iterate quickly
Desirable
- Experience supporting Sales analytics or familiarity with sales concepts (pipeline, bookings, opportunities) and CRM tools
- Knowledge of semantic modeling (Snowflake, Power BI models, basic DAX) and techniques for LLM-friendly data restructuring
- Basic cloud familiarity (Azure/AWS/GCP) and workflow tools (e.g., schedulers/orchestrators)
- Comfort explaining technical topics to non-technical partners and writing concise user docs
- If you have an experience of building a prototype of an AI agentic model, we would like to see a demo
What the job involves
- Join our Sales Reporting and Analytics team to build practical, AI-powered utilities and light-weight agents that streamline analytics workflows and boost stakeholder productivity
- You’ll focus on Python and SQL scripting, ETL/data prep for tools like Snowflake and prototyping AI agents (Snowflake Cortex, LangChain, Databricks etc) that make it faster and easier for teams to access insights. Experience supporting Sales organization is a big plus
- Build and maintain scripts: Write clean, well-documented Python and SQL to ingest, transform, and validate data for Snowflake and Power BI datasets
- AI agent prototyping: Under mentorship, help design and prototype AI-powered tools that analyze data from multiple perspectives, uncover patterns, and deliver quicker, more actionable insights. These agents will assist with tasks such as exploring different angles of results, generating alternative views of metrics, and accelerating decision-making through automated analytics
- LLM-ready data prep: Convert enterprise data into LLM-optimized formats (semantic model, schemas, prompt-friendly outputs), ensuring reliability, basic guardrails, and reproducibility
- ETL + quality checks: Contribute to simple ETL pipelines, unit tests, data quality checks, and runbooks; assist in monitoring scheduled jobs and triaging issues
- Partner closely with the Data Technology org to ensure all AI agent work aligns with our AI Agent Build Framework - following approved workflow so the AI agents stay on the right path from day one. Participate in design reviews, reuse shared components, and provide feedback that helps streamline the framework
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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