Program Manager, Toast
Technology Enablement, Voice of the Developer Programme
2 days a week in office
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
2 days a week in office
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- We are seeking a highly motivated Program Manager to join our Technology Enablement team and play a key role in the Voice of the Developer (VoD) program
- Experience: 3-5 years of proven experience in program management or a related field, preferably working with software engineers in a fast-growing technology company
- Demonstrated success in managing and executing programs with multiple stakeholders and competing priorities
- Operational Mindset: Strong analytical and problem-solving skills with a business-value approach to decision-making
- Proven ability to partner with stakeholders and customers to identify challenges and drive improvements and business impact
- Communication & Collaboration: Excellent verbal and written communication skills
- Ability to effectively communicate with technical and non-technical audiences, build a strong sense of trust and integrity with stakeholders and customers, and foster strong relationships
- Community Management: Some experience building and nurturing communities centered around learning and employee engagement
- Organization and Attention to Detail: Highly organized and detail-oriented with a strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Technical Acumen: Basic understanding of software development lifecycle (SDLC) methodologies and engineering practices
- Familiarity with data analysis tools and techniques is a plus
- Learning Agility: A proactive and curious mindset with a willingness to learn by doing and adapt quickly in a dynamic environment
What the job involves
- The Technology Enablement team at Toast is dedicated to fostering engineering excellence across Toast, through equipping our engineering teams with the tools, skills, and knowledge to thrive in their positions and continuously improving developer experience
- Within this team, the Voice of the Developer (VoD) program is dedicated to capturing, analyzing, and amplifying developer feedback and partnering with leaders, internal tooling teams, and passionate engineers to create a best-in-class developer experience at Toast
- You will be responsible for the day-to-day execution and operational excellence of key VoD mechanisms, ensuring seamless feedback loops and helping drive impactful improvements based on developer insights
- This role leverages DX, a cutting-edge Developer Experience Intelligence platform, to capture feedback and metrics; you will work with engineering managers, leaders, and teams to enable their usage of this tool and ensure they’re deriving valuable insights
- This role will also be heavily involved in the Toast Technology Developer Advisory Board, which brings together a highly engaged group of engineers to provide insights and recommendations on improving developer experience
- This is a fantastic opportunity to contribute to a growing program, collaborate with passionate individuals, and make a real difference in the lives of our engineers
- Program Logistics and Execution: Own the end-to-end logistics and execution of key VoD programs, including the DX quarterly survey, developer productivity metrics enablement, and the Toast Technology Developer Advisory Board
- Ensure smooth program operations, timely delivery of initiatives, and effective communication with stakeholders
- VoD Platform and Tooling Enablement: Enable engineering managers, product managers, and other key stakeholders on how to leverage the VoD feedback and data to identify themes and drive continuous improvement in their teams
- Develop and deliver engaging enablement resources (e.g., videos, documentation, presentations) to educate and empower stakeholders on VoD programs and tools, ensuring they have all of the developer productivity and experience metrics to successfully drive improvement
- Stakeholder Management: Build strong relationships with key stakeholders across the engineering organization, including engineering managers, leadership, and software engineers
- In partnership with the Principal Program Manager, work with stakeholders to understand what elements of developer experience we want to measure and gather feedback on, and help these leaders understand how to find that information in our VoD tools
- Effectively communicate program updates and ensure alignment on program direction and logistics
- Ommunity Building and Learning: Foster a strong sense of community for our Developer Advisory Board (DAB) and all teams across Toast Technology. Organize community events and forums to build strong relationships amongst DAB members
- Identify and launch new opportunities for engineers to learn best practices and improvement approaches from each other, including forums to share knowledge and showcase new learnings
- Collaboration: Partner closely with the Principal VoD Program Manager to support the overall program strategy and contribute to the development and implementation of new initiatives
- Collaborate effectively with other teams within Technology Strategy & Services to ensure alignment and maximize impact
- Operational Excellence: Continuously identify opportunities to improve and streamline processes within the VoD program, to enable even more effective and high quality feedback
- Training and Product Enablement: This role will also periodically work with the internal product marketing and training & development members of the Technology Enablement team to execute on enablement campaigns for key initiatives
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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