Software Engineer, Airbnb
Community Support Platform - Interactive Voice Response/Voice
$153-184.9k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$153-184.9k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 2-4+ years of industry experience with a Bachelor's/Master's degree in CS or equivalent experience
- Strong expertise in backend systems for service-oriented architectures
- Experience with chatbots, voice assistants, or AI-driven products is a plus
- Experience with contact center systems (e.g., Genesys, Twilio) is also a plus
- Proficiency in at least one major programming language (e.g., Java, Kotlin, Ruby, Python)
- Passionate about delivering products end-to-end, from ideation through planning, implementation, and experimental A/B testing
- Excellent communication skills and a collaborative spirit, with the ability to work effectively across diverse teams
- Passionate about efficiency, availability, and technical quality
What the job involves
- The Community Support Platform (CSP) team is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. CSP ensures that our community of guests & hosts receive exceptional support through products and services that drive efficiency, scalability, and high-quality solutions. By leveraging AI and other advanced technology, CSP aims to continuously improve the way we support our users, making each contact as seamless as possible
- The IVR Product team is a critical part of CSP, utilizing AI to create seamless and impactful experiences across Airbnb voice products. Our mission is to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions to meet evolving needs
- As an engineer on the IVR Product team, you will join a talented and inclusive group of individuals passionate about technology quality and efficiency. You will play a significant role in shaping our technical vision while developing workflows that focus on delivering exceptional voice user experiences. Your expertise will directly contribute to a high-profile, business-critical product that has significant impacts on Airbnb's brand and user experience
- Your contributions will help shape the vision and direction of our IVR solutions, ensuring that we continue to push the boundaries of voice-based customer support. You will be responsible for creating innovative products and a solid platform that delivers exceptional user experiences, while fostering a culture of continuous improvement and technical excellence
- Collaborate across disciplines to execute on product and business strategy, focusing on building world-class voice-based products and features
- Work cross-functionally with product managers, designers, and engineering partners to execute on strategy, ensuring our voice products deliver exceptional quality
- Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, monitoring & launch
- Review code and design documents, give feedback on product specifications, contribute to technical excellence, and ensure adherence to technology quality standards
- Provide critical input in defining the team roadmap and contributing to the technical direction
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
Share this job
View 105 more jobs at Airbnb