Technical Support Engineer, XM Cyber
More information about location
Cloud security and cyber risk management platform
Open for applications
Cloud security and cyber risk management platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To ensure that organizations are always one step ahead of the hacker
Role
Who you are
- We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical support - you will love this role!
- Native-level German communication skills
- At least 3 years of hands-on experience as a Technical Support Engineer
- Respond to various technical issues in real-time to assure production system health
- Self-learning abilities and a technical understanding
- Able to provide in-depth analyses in a short time
- Troubleshooting and diagnosis capabilities
- Excellent communication skills and teamwork
- Self-management, multitasking, and prioritization skills
- Fast learner with the ability to perform well under pressure
- Familiarity with Linux/Unix and experience with additional OSs
- Knowledge of cloud solutions AWS, GCP and Azure – An advantage
- Monitoring solutions experience – Grafana, Prometheus or any others – An advantage
- Managerial experience - An advantage
What the job involves
- We’re looking for a driven and talented Technical Support Engineer like you to join our Technical Support team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers as a SaaS solution
- This is a customer-facing role that requires not just technical and product knowledge but also soft skills to help our customers resolve their issues and be able to identify issues proactively by comprehensive production monitoring
- As a Support Engineer, you will have an opportunity to learn new technology and the potential to expand the role as the team grows
- You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey
- Provide Tier 3 support for XM Cyber customers
- Monitor the customer's production environments constantly, identify technical issues and trends before the customer notices it
- Take end-to-end ownership of technical issues and work closely with R&D until full resolution
- Perform basic and advanced troubleshooting including DB analysis, log review, and research
- Develop and maintain troubleshooting skills and technical knowledge
- Be able to multitask and prioritize incoming tasks
- Document and share your knowledge, creating internal documents and self-help guides for customers
- Maintain excellent Customer Satisfaction by great service, product knowledge, and correct guidance
Our take
Flexible working, increased accessibility and reduced IT infrastructure requirements have made made the cloud far more vital to businesses hoping to remain competitive. However, cyber attackers are able to exploit the numerous security gaps that can be caused by misconfigured permissions, software vulnerabilities and simple human error. XM Cyber seeks to eliminate these threats by offering a platform which simulates all ways a client can be attacked and provides actionable, real-time information to the company's IT and security teams.
Founded in 2016 by national security specialists, the company is set apart from its competitors by focusing on attack path management, looking to detect security issues before they occur, especially misconfigurations and permissions flaws. The platform is compatible with major cloud environments such as AWS, Microsoft Azure and Google Cloud. Their proactive approach seems to be appreciated by major players such as Swisscom, the Hamburg Port Authority, and Lidl who have adopted XM Cyber for their cyber security.
XM Cyber was acquired by Schwarz Group, who are also the owners of brands like Lidl and Kaufland. Although Schwarz is not a technology corporation, their financial backing has allowed XM Cyber to focus on product development, scale and international expansion. Recently XM Cyber has in turn bought Cyber Observer, bringing its continuous control monitoring capabilities into the platform
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2020
$17m
EARLY VC
Nov 2018
$22m
SERIES A
Total funding: $49m
Company HQ
Sarona, Tel Aviv-Yafo, Tel Aviv District
Leadership
Noam Erez
(CEO)Before co-founding XM Cyber, spent over 25 years with the Israeli Intelligence Community.
Tamir Pardo
(President)Was previously the Director of the Mossad, Israel's national security agency.
Share this job
View 4 more jobs at XM Cyber