Senior IT Ops Engineer, Fresha

• 4+ years of experience in IT operations or similar technical role
• Experience with Google Workspace administration and Slack management
• Experience in fast-growing technology companies
• Ability to code and use AI tools extensively for automation and efficiency
• Strong understanding of information security frameworks, particularly ISO27001
• Experience with enterprise device management and deployment at scale
• Knowledge of networking fundamentals and troubleshooting
• Familiarity with security tools and incident response procedures
• Experience supporting remote and hybrid work environments
• Strong vendor management and procurement skills
• Excellent problem-solving and communication abilities
• Ability to work across multiple time zones and support global operations

Desirable

• Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business
• Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to do their jobs effectively through reliable IT infrastructure and support, ensuring compliance with company and security standards at Fresha
• This is a great opportunity for someone looking to work in a fast-paced and dynamic environment who enjoys working autonomously, likes to take on challenges, and wants to make a meaningful impact
• To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 5 days per week in London
• Support and maintain our ISO27001-certified environment, ensuring continuous compliance
• Support employee onboarding and offboarding processes, including device setup and account management
• Manage global laptop deployment and hardware provisioning for employees worldwide
• Maintain network connectivity and infrastructure across multiple sites
• Assist with security investigations and incident response activities
• Resolve IT issues and provide technical support within office environments
• Collaborate closely with security, compliance, and other technical teams
• Coordinate with vendors and suppliers to procure office technology and IT equipment
• Establish and maintain meeting room technology standards across all locations
• Monitor and optimise IT systems' performance and reliability
• Maintain documentation of IT processes, procedures, and inventory

• Screen call - Video call with a member from the Talent Team - 30 - 60 minutes
• 1st stage - Technical Video call/In-person interview with our Head of Security & Compliance- Up to 30 minutes
• Tech stage - Technical Video call/In-person interview with our IT Engineer and Head of Security & Compliance - up to 1 hour
• Final stage - Video call/In-person meet with our CTO - up to 1 hour
• Every job application received is reviewed manually by our talent team
• While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe