Senior Data Analyst, Deel

• You hold a Bachelor’s degree in Math, Economics, CS, or another STEM field
• You have at least 5 years experience in an analytical role
• You’ve worked for a B2B SaaS company in the past
• You’re an excellent communicator, you know how to tell simple, but compelling stories with data
• You work well with people across the spectrum
• Expert in SQL and Looker (or similar visualization tooling)
• Some experience in data modeling and metrics design
• You have a worked with dbt and LookML

Desirable

• As part of our data team, you’ll work closely with data engineers, analytics engineers and analysts across the business to develop our tool
• You’ll work closely with the most senior CS stakeholders
• You will drive the direction of our churn & retention data models and reporting infrastructure, building dashboards in Looker
• You will own data enrichment of our customer success tooling, to ensure CS agents have the right insights at their disposal where they do their work
• You’ll own the definition, quality and reliability for key business metrics, like NRR and Churn
• You’ll own and drive the development of customer success performance and productivity metrics
• Working closely with analytics engineering, you’ll develop customer centric dbt models like segmentation and time-perspectives
• You’ll collaborate closely with our data science team to refine models on churn-risk and customer sentiment
• You’ll build reporting in Looker, from highly curated and formatted dashboards that will see 1000+ viewers per months, to highly customizable self-service frameworks for specific subteams