Portfolio Management Director, Salesforce

• The ideal candidate is a seasoned IT professional with a strong technical background and extensive experience in IT Experience Engineering or related technologies
• This role requires working knowledge of both plan-driven (waterfall) and agile development methodologies to lead cross-functional project teams through implementations under tight timelines
• With strong emotional intelligence and conflict resolution skills, you will lead cross-functional teams across multiple time zones while maintaining accountability for timelines and deliverables
• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent technical leadership experience (advanced management degrees preferred)
• 10+ years of hands-on experience in technical program/portfolio management
• 7+ years leading SaaS product development programs with demonstrated understanding of SaaS business models and product development lifecycles
• In-depth knowledge of Agile delivery, Scrum Project Management methodologies, and plan-driven delivery methodologies
• Proven track record leading infrastructure, shared technology services, and/or security programs
• Excellent oral, written, and presentation skills with ability to communicate complex issues clearly to both technical and non-technical audiences, including VP and C-level executives
• Ability to work independently, identify solutions, and drive implementation
• Strong partnership development skills with internal and external stakeholders
• Demonstrated ability to achieve consensus and positive outcomes through collaborative problem-solving
• Experience coaching and developing team members through clear performance feedback
• Customer-focused approach with ability to balance results-driven attitude with diplomatic stakeholder management
• Proficiency in all aspects of project management methodology, including scope management, schedule management, financial management, issue & risk management, resource management, execution governance, and continuous process improvement

Desirable

• Job Title: Portfolio Management Director (IC)
• Salesforce is seeking an experienced Portfolio Management Director to lead transformational technology initiatives within our IT Delivery Services organization
• This role supports the IT Experience Engineering organization, which encompasses ITSM, Endpoint Engineering, and End User Collaboration and Productivity services
• As part of a dynamic, global team, you will build and support technology solutions that meet the operational needs of both internal and external customers
• You will collaborate closely with IT business partners, IT Product & Engineering Teams, Security, Operations/Support Teams, and various internal and external stakeholders to manage portfolios and projects from initiation through delivery
• You'll partner with executive stakeholders on annual portfolio planning, ensuring program alignment with overall business objectives
• Lead executive stakeholders and project teams in scope/schedule alignment and drive mitigation of issues and risks for high-impact business opportunities
• Coach teams in industry-leading practices for project scope and schedule management
• Remove blockers and mitigate project risks to maximize team productivity and ensure on-time delivery across the portfolio
• Balance business needs with technical constraints, facilitate creative solution discussions, and negotiate trade-offs
• Provide leadership and guidance to team members and drive delivery alignment practices across teams
• Cultivate effective, trusted working relationships with global, matrixed teams across multiple time zones
• Manage all budget and financial aspects of the portfolio, collaborating with Technical Program Managers to balance overall portfolio budget across programs