Community Manager, Collectors
$62-72k
Office located in Santa Ana, CA
Authentication & sale services for high-value collectibles
Job no longer available
Authentication & sale services for high-value collectibles
501-1000 employees
Job no longer available
$62-72k
Office located in Santa Ana, CA
501-1000 employees
Company mission
To help collectors pursue their passion through industry leading grading and authentication, tools to help collectors research and find the next big thing, and marketplaces to buy and sell.
Role
Who you are
- Collecting Enthusiast: You have a genuine passion for collecting, which allows you to speak from a knowledgeable position and engage credibly with experienced collectors, journalists and content creators in the hobby
- Strategic Communicator: You communicate professionally with key internal stakeholders and external partners & customers alike, with a track record of developing successful communications strategies that drive engagement and growth
- Relationship Builder: Your ability to cultivate and nurture relationships with key internal stakeholders & partners and also customers is second to none. You're a skilled collaborator, as well
- Social Media Savvy: You not only have excellent, professional communications skills, but you know digital community spaces well. You’re well-versed in 1:1 interaction and engagement on platforms ranging from Instagram and Facebook to Reddit and Discord, both in terms of public-facing communications and also private customer communications
- Experienced Professional: Your background includes experience (1-3 years+) in customer engagement, external communications and/or social media management and strategy, ideally within a consumer-focused or hobby-based industry
- If you're excited about combining your passion for collecting with your expertise in customer engagement and strategic communication, we invite you to join us on this exhilarating journey
What the job involves
- As we embark on our journey to reach the next million customers, we are seeking a dynamic and resourceful PSA Community Manager to spearhead our efforts in bringing our brand, benefits and products into the limelight
- We're excited to welcome the first dedicated PSA Community Manager to our team. We're looking for a dedicated, detail-oriented and outgoing professional who thrives on the challenge of assisting our existing customer base, welcoming in the millions of collectors yet to discover the magic of PSA, tapping into collecting communities far and wide and, ultimately, making the experience of grading with PSA seamless for all
- This role reports to the Social Media Manager within PSA’s Marketing team, and works from our Santa Ana, California office
- We believe that there is significant value in in-person collaboration. If you live within a 1-hour commuting distance to our Santa Ana office, you will be required to be on-site most of the time. This will be discussed further as part of the recruiting process
- Manage customer engagement across owned platforms: This role will be responsible for customer engagement and assistance across multiple channels, including but not limited to public inquiries and private direct messages across Instagram, X/Twitter, Facebook and more
- This scope will also include proactively seeking and resolving community issues on non-owned channels, such as message boards or public community groups
- This role will also include scoping and managing potential new community channels
- PSA will be utilizing Sprinklr to assist with community management and publishing efforts, giving the person in this role a premium tool to utilize for success
- Work closely with key Marketing stakeholders and Customer Support: This position will be part of PSA’s Marketing organization primarily, working with multiple stakeholders on customer acquisition strategies and tactics, while also working closely with PSA’s Customer Support and CRC teams, ensuring best-in-class direct customer assistance
- Develop & execute customer acquisition strategy: Meeting PSA’s customers – both new and existing – where they are is a core business focus, and that extends well beyond physical location
- This position will be responsible for developing a strategy to reach PSA’s customers who are either experiencing issues or interested in PSA’s authentication & grading services, but have not yet engaged with PSA directly
- Drive community engagement and activation at in-person events: As PSA continues to ramp up its presence at hobby shows and with local card shop drop-off events, this position will assist with in-person activation that enhances the customer experience
- Assist with PSA social media content management: This position will also have integration with executing PSA’s overall social media content strategy, offering data- and experience-driven insights on how we can continually tailor our efforts to best help our customers
- Elevate Brand Visibility: Maintain a consistent presence in the digital landscape, strategically sharing our narratives, strengthening our brand positioning and ensuring our company remains top-of-mind within the collecting community
- As the first PSA Community Manager, you'll play a pivotal role in shaping our brand's narrative, engaging collectors worldwide and driving our growth
Our take
Collectors offers a range of services for the collectibles industry including authentication and grading, collectibles research and sourcing tools, and a buy-and-sell marketplace. The industry is going through a huge renaissance, with a particularly high demand for sports and trading games cards, and Collectors has come to the fore as a major name.
While other big companies in the space include Fanatics and Steiner Sports, the fact that Collectors’ is more than a marketplace serves it well. Indeed, its most popular services appear to be grading and authentication, as well as storage vault services.
Collectors’ recent past has been very interesting to watch, as a 2021 acquisition led by current CEO Nat Turner unified the various brands of the former Collectors Universe, which was then relaunched as its current all-in-one platform.
It’s proving to be a shrewd move, as the “new” company’s first fundraise totaled $100 million, followed by an extra $123 million in post-IPO debt funding in 2023. With the collectibles industry forecast to double in value to be worth as much as $700 billion by end of the decade, Collectors is putting itself in a position of serious strength.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Employee Discounts: Be your own customer. Receive discounts on select grading services for approved submissions.
- 401(K) Matching Plan: Invest in your future with our competitive 401k matching plan.
- Health Insurance: Collectors offers medical, dental, and vision for you and your family’s well being.
- Vacation/Paid Time Off: Enjoy time away from work with paid vacation for full-time employees.
- Holiday Pay: All regular, full-time employees are eligible for 10 company paid holidays.
- Flexible Hours: Flexible schedules with varying shifts are available to accommodate your needs.
Company HQ
Santa Ana, CA
Leadership
Nat Turner
(CEO, not founder)Angel investor and well-known sports card collector. As well as being CEO of Collectors, is a board member at OneOncology and former board member at health companies Sema4 and Clover Health. Co-founded and led Flatiron Health (Acquired by Roche) from 2012 - 2022.
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