Senior Account Manager, EverCommerce
CA$80k
+ Employee Stock Purchase Program + $20,000 CAD in bonus potential (commission-driven) in most Canadian locations
More information about location
Integrated SaaS solutions
Open for applications
Integrated SaaS solutions
1001+ employees
Open for applications
CA$80k
+ Employee Stock Purchase Program + $20,000 CAD in bonus potential (commission-driven) in most Canadian locations
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- A post-secondary degree/diploma in business, marketing, or a related field or equivalent education is required
- Minimum of 4+ years of experience in account management, client services, or a similar role is required (ideally within the software or social services sectors)
- Fluent speaking French and English
- Experience using CRM Technology (SF, Pipedrive, Monday.com, HubSpot)
- Experience with Knowledge Base technology (Nitric Infor, Soho, Confluence)
- Experience using a customer support ticketing platform (Zendesk, JIRA, Freshdesk)
- Demonstrated success in managing and growing a book of business, preferably within a startup environment
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders
- Results-oriented approach with a track record of meeting or exceeding revenue targets
- Knowledge of the not-for-profit social services sector in Canada including funding models and understanding of software development and deployment processes is a plus
- Proven ability to work collaboratively in a fast-paced, dynamic environment
- Passion for customer success and a genuine desire to deliver exceptional service
What the job involves
- We are looking for an Account Manager to focus on the growth and expansion of our current EMHware customer base
- This role will be focused on selling to existing customers, including cross-selling our partner solutions and upselling our revenue cycle management (RCM) offering
- The Account Manager’s portfolio of business will scale in time, as our outbound Sales Team welcomes new customers into EMHware
- Build and maintain strong relationships with key customer stakeholders, including executive-level contacts, to understand their business objectives and align our solutions to meet their needs effectively
- Collaborate closely with cross-functional teams, including sales, product development, and customer support, to ensure seamless delivery of our solutions and address customer needs
- Drive revenue growth through upselling, cross-selling, and identifying opportunities for account expansion
- Monitor and analyze account health metrics, customer feedback, and industry trends to identify areas for improvement and develop proactive strategies
- Stay up to date with industry trends, competitive landscape, and emerging technologies to effectively position our products and differentiate us in the market
- Develop and maintain a deep understanding of our products, features, and capabilities, becoming a trusted advisor to clients on their usage and best practices and voice of customers internally
- Champion a customer-centric culture within the organization, ensuring that customer satisfaction is at the forefront of decision-making and execution
- Define and implement client reporting and internal business operational reports
- This role can be based in Ontario– if you’re close to one of our offices, we can set you up in-office or you can work remotely
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company values
- We hold each other accountable for treating everyone with respect. Kindness is at the heart of who we are
- We are united. We win, fail, and grow as a team. We believe teamwork does make the dream work
- We embrace diversity and inclusion. Inclusivity fuels innovation, enriches experiences, and promotes belonging
- We are a team of perpetual learners motivated to grow ourselves and the company. We strive to do and be better
- We welcome new ideas and are energized by transformation that drives innovation, and our collective growth
- We serve the needs of our customers, focusing on excellence and innovation. When they succeed, we succeed
- We empower our team to do their work in the environment that is best suited for their role and enables company success
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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