Renewal Manager, Ashby
High Touch, Americas
$120-140k
OTE
Offers Equity & commission
All-in-one recruiting software
Job no longer available
All-in-one recruiting software
101-200 employees
Job no longer available
$120-140k
OTE
Offers Equity & commission
101-200 employees
Company mission
To redefine the applicant tracking system (ATS) category, providing talent teams with analytics, workflows and automation.
Role
Who you are
- Our ideal candidate will have a strong background in a combination of sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships
- You enjoy finding creative solutions for complex situations – this in turn will allow you to successfully solve for both the customer and Ashby
- You are solutions-oriented – there is a solution to every problem or challenge we may face in Contracts
- You are detail-oriented – we work across many different systems, with fact-checking and record-keeping a paramount priority for this contracts role
- You are adaptable – you are able to be continuously learning and applying these learnings to your daily work
- You excel at cross-functional collaboration, leveraging the right teams and colleagues to provide a top tier experience and solution for each customer, while being respectful of other individuals time, priorities, and goals
- You have excellent communication skills over phone and email, and are able to navigate high pressure situations with ease and professionalism (strong public speaking skills translate well to this role)
- You delight in having autonomy over your schedule — there is a high level of accountability at Ashby, and we rely on you to complete your work; while all of your work will be visible to the entire company, you will be responsible for managing your time
- You display empathy in situations that require it – you understand where our customers are coming from and strive to find a solution accordingly
- You value transparency – there is clarity and honesty in every step of our renewal process, and within Ashby as a company
What the job involves
- As an Ashby Contract Manager for High Touch accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers ranging in size from 100-500 employees
- You will manage customer renewals and advanced contract questions, and will collaborate closely with a number of internal teams
- You will work to identify the right personas and key internal stakeholders across the business, and coordinate internal collaboration across Customer Success, Sales, and Product to solve for scaling customers’ needs at time of renewal
- This role requires a commitment to a deeper product knowledge to seamlessly solve for customer’s expanding needs at renewal, and the ability to negotiate complex contracts with a creative approach, rooted in product value
- With a focus on assisting scaling mid-market companies fully leverage Ashby, you will identify opportunities to enhance existing customers’ experiences within the product at time of renewal
- Your work as a Contract Manager directly impacts our broader business goals, with Ashby’s Operating Principles woven into our processes
- This position requires expertise in core contract management competencies:
- Navigating pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render
- Leading the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs
- Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle
- Managing day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance
- Understanding contract terminology and how to communicate these terms to customers
- In this role, you will work closely with our customers to ensure they receive maximum value from our offerings, ultimately contributing to customer retention and satisfaction. You will work in partnership with Sales and Customer Success to ensure that the right resources are engaged to maximize customer growth, driving expansion and renewal
- Ashby takes tremendous pride in our software; as such, we encourage all employees to have rich product knowledge. While the scope of your role does not require technical product aptitude, we will empower you with product knowledge to ensure you’re well-positioned for customer conversations (e.g. should tech stack pricing efficiency surface in a renewal, you are comfortable communicating our differentiators)
Application process
- Deadline to Apply: March 24, 2025 at 4:00 PM UTC
- Recruiter Screen with Talent Acquisition Team: 30 minutes
- Take Home Assignment: 30-45 minutes
- Hiring Manager Interview: 30-45 minutes
- Final Panel:
- Cross-Functional Interview with Sales and Customer Success: 30-45 minutes
- Negotiation and Contract Management at Ashby: 30-45 minutes
- Revenue and Data Integrity: 30 minutes
- Closing Questions: 15 minutes
Our take
Reportedly, 50% of employers don’t use applicant tracking systems, largely because of blockers with implementation or insufficient buy-in from top management. Ashby's co-founder and CEO, Benji Encz, experienced first-hand how existing solutions failed to support hyper-growth hiring needs whilst working at PlanGrid, which is in part what led to the creation of the company.
Ashby is looking to redefine the ATS category - providing talent teams with analytics, workflows and automation - and intends to replace solutions from well-established vendors like Greenhouse and Lever with algorithms. The company's AI can schedule interviews and infer demographic data, which clients use for aggregate analyses of DEI hiring metrics.
The market for recruitment software could potentially reach $3.5 billion by 2030. Unsurprisingly, there is now a growing number of startups emerging to compete for a slice of it. Despite the crowded market and having only emerged from stealth in 2022, Ashby has already secured over 500 clients (including high-profile customers like Notion and Figma). The company has also attracted impressive funding which will be used to expand its product offering beyond what is typically expected from an ATS.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2024
$30m
SERIES C
Sep 2022
$21.5m
SERIES B
Total funding: $64.5m
Company benefits
- Unlimited PTO with four weeks recommended per year
- 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
- Twelve weeks of fully paid family leave 🇺🇸
Company HQ
SoMa, San Francisco, CA
Leadership
Benjamin Encz
(Co-Founder & CEO)Previously the Director of Engineering and Part-Time Recruitment Operations at PlanGrid. They also worked as a Software Engineer at Make School and was a Lecturer at Baden-Wuerttemberg Cooperative State University (DHBW).
Abhik Pramanik
(Co-Founder)VP of Engineer at Ashby. Previously a Senior Product Manager at Lob and a Senior Product Manager at PlanGrid.
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