Technical Implementations Manager, NYMBUS
$100-115k
+ Annual Cash Bonus and Equity Options commensurate with the role level and experience
More information about location
Digital banking technology solutions
Be an early applicant
Digital banking technology solutions
201-500 employees
Be an early applicant
$100-115k
+ Annual Cash Bonus and Equity Options commensurate with the role level and experience
More information about location
201-500 employees
Company mission
To provide the access, experience, and value needed to enable great financial services for all.
Role
Who you are
- Bachelor’s degree in related field
- 5+ years of banking or fintech experience, with at least 2+ years in a leadership or supervisory role
- Knowledge of customer service techniques and standards
- Strong working knowledge of online banking, onboard and lend platforms
- Proven ability to manage client meetings
- Proven development and motivational skills
- Several years of banking experience preferred
- Strong familiarity with operations support management hardware/software
- Working knowledge of Google Suite and Microsoft Office
- Working knowledge of JIRA, Confluence and Smartsheets
- Strong verbal and written communication skills
- Effective public presentation skills
- Diligent Time Management and analytical skills
- Process and detail oriented
What the job involves
- The Technical Implementations Manager will assist clients with training, workflow assessment, implementation and support of the Nymbus platforms, as well as provide surround support and custom configuration to ensure all aspects of them are easily
- This position serves as the primary point of contact for clients, and has a key role in helping clients quickly resolve their application issues (system defects, instruction, etc.)
- Configure and implement support products i.e. Digital, Onboard and Lend
- Document client and internal discussions and decisions
- Conduct client meetings and provide consultation to the client during the conversion and implementation process
- Demonstrated ability to lead, mentor, and develop high-performing teams
- Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable
- Familiarity with emerging AI tools and technologies to enhance productivity, streamline workflows, and support client implementations. Experience leveraging AI-assisted platforms (such as Kiro and similar tools) for documentation, analysis, and process optimization is a plus. Ability to quickly learn and adapt to new AI-driven solutions to improve efficiency, troubleshooting, and client support outcomes
- Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action
- Communicate progress and any potential problems to management for awareness and/or resolution
- Review Product Release documentation to understand necessary configurations needed to test new features and functionality
- Test new features and functionality
- Develop and maintain procedures that are essential to client implementations
- Engage with clients and evaluate readiness for conversion
- Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces
- Analyze and conduct root/cause analysis on incidents during the implementation process
- Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process
- Maintain flexibility in schedule to allow for occasional travel
- Perform all other related duties as required or assigned
Our take
Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.
By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable.
Nymbus is well positioned to keep building on this momentum as more banks and credit unions look for simpler, faster ways to modernize. Its growing list of partnerships, new features, and industry recognition show that it's not just keeping up with change but helping drive it. As the demand for seamless digital experiences continues to rise, Nymbus is likely to play an even bigger role in shaping how everyday banking works, making it easier for institutions to compete and for customers to manage their finances.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2023
$70m
SERIES D
Aug 2021
$3m
LATE VC
Total funding: $178m
Company benefits
- Employer Subsidized Medical and Dental Insurance
- Healthcare and Dependant Care Flexible Spending Accounts
- Nymbus Awards and Recognition
- Retirement Plan Services / 401(k)
- Parental and Disability Leaves
- Time Off and Company Holidays
- Flexibility of being Fully Remote
- Collaborative Environment
Company HQ
Downtown, Jacksonville, FL
Leadership
Jeffery Kendall
(CEO & Chairman)Jeffery is current a Member of the Forbes Finance Council and YPO. Prior to joining Nymbus in 2020, he was an Executive VP of North America at Temenos. He also spent over 8 years at Kony in various roles, including Executive VP & GM.
Jeffrey Fonda
(CFO)Prior to joining Nymbus in 2024, Jeffrey was the CFO at DotCom Therapy and a VP of Finance at Mortgage Cadence.
Ed Gross
(CPO)Ed joined Nymbus in 2020 as an SVP of Product Design, moving into the role of Chief Product Officer in 2025. Previously, he was a Senior VP of UX & Design at Temenos. He also spent over 8 years at Kony in various roles, including Senior VP of Product & UX.
Share this job
View 6 more jobs at NYMBUS