IT & Security Support Specialist, AMA

Salary not provided

Windows

Google Workspace

Junior, Mid and Senior level

London

Personalised advertising services

Job no longer available

Personalised advertising services

201-500 employees

B2BMarketingDigital MediaAdvertising

Job no longer available

Salary not provided

Windows

Google Workspace

Junior, Mid and Senior level

London

201-500 employees

B2BMarketingDigital MediaAdvertising

Company mission

To deliver customised, data-driven, dynamic ads on the world's largest audio platforms.

Job

Company

Role

Who you are

Proven experience in an internal IT support, IT administration, or workplace technology role
Strong hands-on experience supporting Mac and Windows environments
Deep working knowledge of Google Workspace administration, including the Admin Console, security settings, access controls, DLP, Vault, Meet, and Drive sharing controls
Experience working in or alongside an ISO 27001 certified environment, with a practical understanding of ISMS maintenance
Confidence operating as a sole or primary internal IT resource, with good judgement on when to resolve issues directly and when to escalate
A strong understanding of cloud-first, SaaS-heavy environments and the security considerations they introduce, including IAM, MFA, SSO, and related controls
Experience supporting teams across multiple locations or time zones, ideally including the UK and US
A practical, proactive approach to troubleshooting and problem solving

What the job involves

We’re looking for a full-time IT & Security Support Specialist to support our London and New York teams
As AMA’s first dedicated internal IT hire, you’ll take day-to-day responsibility for IT operations and manage the ongoing maintenance of our ISO 27001 Information Security Management System in a fast-paced, cloud-first environment
This is a broad, hands-on role for someone who is equally comfortable providing day-to-day support to colleagues and administering core platforms such as Google Workspace at an organisational level
You’ll help keep our people productive, our systems secure, and our processes running smoothly across two time zones, knowing when to resolve issues directly and when to escalate
The role would suit someone with solid IT support experience who is ready to take real ownership of a function
You’ll have worked in or alongside an ISO 27001 certified environment and understand what maintaining an ISMS looks like in practice
Just as importantly, you’ll be organised, calm under pressure, comfortable working independently, and motivated by improving how things work as the business grows
Manage IT onboarding and offboarding, including inductions, account setup, access provisioning, and device handover
Provide day-to-day IT support to colleagues across our London and New York teams, troubleshooting hardware, software, access, and connectivity issues
Administer and support AMA’s core IT services, ensuring systems remain reliable, secure, and fit for purpose
Maintain and improve IT procedures, documentation, and internal processes as the business grows
Deliver technical guidance and user support to help staff follow established IT and security standards
Monitor IT support and security mailboxes, ensuring issues are responded to or escalated appropriately
Act as an initial point of contact for security events and incidents, following defined processes and escalating where needed
Administer Google Workspace at an organisational level, including user lifecycle management, access controls, security settings, DLP, audit logging, and third-party app governance
Support the management of AMA’s SaaS estate, helping to maintain appropriate security controls across cloud-based systems
Coordinate device procurement, MDM, and remote troubleshooting for a distributed team across London and New York
Support the ongoing maintenance of AMA’s ISO 27001 Information Security Management System, including evidence collection, audit preparation, corrective action tracking, and management review support
Help maintain security and compliance processes, working with teams across the business to support agreed standards and controls
Support IT-related risk management and business continuity / disaster recovery activities, including coordinating testing and follow-up actions
Liaise with suppliers, service providers, and internal stakeholders to support the effective running of IT and security operations

Application process

Applications close on Friday 22nd of May at 12pm BST

Salary benchmarks

Our take

A Million Ads' (AMA) platform helps make it easy for creatives and producers to make millions of personalised video and audio ads, intelligently tailored to each recipient. Its approach combines cutting edge ad tech and creativity.

As personalised content performs better for companies, AMA deploys its engine across podcasting, music streaming, and internet radio. It combines all of the data points known about users and the campaign in order to influence the advertising they hear. This helps control production costs and improve the effectiveness of ad campaigns.

This approach provides creativity at scale, getting rid of the costs normally associated with personalisation, efficiently simplifies production to drive ROI, and makes advertising a more meaningful experience for everyone.

Since its launch, AMA has delivered over 7 billion personalised ads across the globe for leading brands such as Starbucks, eBay, McDonald’s, P&G, Sky and Audi. In addition, it works with major publishers such as Global Radio, Acast, and Spotify.