Seasonal Customer Care Associate, BaubleBar

Salary not provided

$17.00 - $19.00 per hour

Google Sheets

GSuite

NetSuite

Shopify

Entry and Junior level

Remote from US

Luxury jewelry & personalized accessories

Job no longer available

Luxury jewelry & personalized accessories

101-200 employees

B2CRetailFashioneCommerce

Job no longer available

Salary not provided

$17.00 - $19.00 per hour

Google Sheets

GSuite

NetSuite

Shopify

Entry and Junior level

Remote from US

101-200 employees

B2CRetailFashioneCommerce

Company mission

To celebrate what makes you, you.

Job

Company

Role

Who you are

We’re looking for compassionate, customer-focused individuals who are passionate about helping others and can easily adapt to any situation
You thrive in a fast-paced environment, juggling multiple tasks while proactively finding solutions
A positive “no task is too small” mindset and genuine team spirit are musts
Experience in a customer-facing role (e-commerce or retail preferred)
Strong computer skills; able to navigate multiple systems and type at least 40 WPM
Working knowledge of Kustomer (or another CRM) Shopify, or Netsuite is a big plus
Ability to manage multiple tasks independently and efficiently
Meet and maintain individual KPIs (response time, resolution count, customer satisfaction, etc.)
Strong attention to detail, ensuring accurate and thorough record-keeping
Excellent written and verbal communication skills
Proficiency with G Suite (Docs, Sheets, etc.)
Reliable, high-speed internet, a personal computer, and a quiet, distraction-free workspace
A love for accessories! Everyone at BaubleBar is passionate about our products!
Position will be remote (residing anywhere in the United States and authorized to work in the U.S.)

What the job involves

BaubleBar’s award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team
Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple systems
Resolve customer issues related to orders, returns, shipping, and product detail
Collaborate with internal teams to ensure customer satisfaction
Maintain accurate, detailed records of all customer interactions in our CRM
Follow company procedures and keep communication aligned with our brand voice and values
Provide a minimum of 20 hours up to 40 hours per week of support after training (initial training ~10 hrs per week)
Be available during at least one of the following shift windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST, or 6PM-2AM EST
Weekend and holiday availability required
Commit to a temporary, remote role lasting 12-18 weeks
Attend training starting in November

Our take

BaubleBar is an online jewelry retailer offering a wide range of jewelry products at affordable prices. Its products are sold both online through its website and through various retailers such as Nordstrom, Bloomingdales, and Anthropologie.

Over the years, BaubleBar has become a popular destination for fashionable and affordable jewelry, with its designs often being spotted on celebrities and social media influencers. Its innovative approach to customization and collaborations is helping BaubleBar stand out in the crowded online retail space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Glassdoor (3.2)

Trustpilot (4)

Company

Funding (last 2 of 5 rounds)

Dec 2021

$8.6m

SERIES D

Jan 2016

$20m

SERIES C

Total funding: $44.1m

Company HQ

Kips Bay, New York, NY

Leadership

Amy Jain

(Co-Founder & CEO)

Prior to co-founding the BaubleBar in 2011, Amy was an Associate at Centerview Partners and an Analyst at UBS.

Daniella Yacobovsky

(Co-Founder)

Previously worked as an Analyst at UBS and as an Associate at American Capital.

Share this job

View 2 more jobs at BaubleBar